Customer Experience Matrix

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True Influence InsightBASE Simplifies Use of B2B Intent Data

Customer Experience Matrix

The contact data is drawn from True Influence’s master list of 30 million business contacts, which are continuously verified to ensure deliverability. Clients also receive contact names, email addresses, and phone numbers at those companies.

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Marketo Spark Targets Small Business Marketing Automation

Customer Experience Matrix

Exceptions are advanced features including revenue cycle reporting, email deliverability assistance, API access, fine-grained user rights management, and the Sales Insight salesperson application. Marketo today announced the launch of Spark , a new brand aimed at small and mid-size business.

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The Big Willow Links Intent Data to Devices to Companies.Another Flavor of Account Based Marketing

Customer Experience Matrix

Pricing ranges from $10,000 to $20,000 per month based on specific deliverables and services. It probably won’t be the only tool anyone uses, but it is worth considering it as something to add to your mix. The company was founded in 2011 and has dozens of clients.

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Unica 8.0 Offers New, More Unified Interface

Customer Experience Matrix

These include a central content repository, conditional text within system-built emails, better response tracking, and deliverability monitoring services from Pivotal Veracity. The other major news involves improvements in the company’s eMessage email system.

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Unica and Alterian Lead Database Marketers to the Digital Promised Land

Customer Experience Matrix

It follows Unica’s acquisition last month of email deliverability expert Pivotal Veracity , which I found less impressive because email is part of the old database marketing world. (I say “almost” only because Unica seems to intend to link search click-throughs to a traditional marketing database.)

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Step-by-Step Guide to Selecting the Right Marketing Automation System - Part 2

Customer Experience Matrix

What help does the vendor provide with email deliverability? Vendor support How well does the vendor respond when you ask for help? How quickly do problems get solved? Does the vendor ever offer assistance before you ask? Cost Did you negotiate any special pricing? Did you pay extra for implementation and on-going support?

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Marketing Programs and Customer Experience Management

Customer Experience Matrix

It also means that the treatments themselves, such as, say, a retention program, must be deliverable across different channels and contact types. This means that operational systems and processes must identify customers, determine and execute the right treatments, and track results to allow continuous improvement.

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