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Training Your Workforce for ChatGPT: A Comprehensive Guide

Convince & Convert

If you have not already given them guidelines or training, now is the time. Best Practice Training This is a great place to start if you have not already hosted company-wide training on ChatGPT best practices. Pretending your teams are not using AI is not an option. These are powerful tools that can help your organization.

Training 153
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B2B Customer Experience: Balancing the Human Factor with Technology

Vision Edge Marketing

From chatbots to self-service platforms, technology is reshaping customer interactions, enhancing efficiency, improving EBITA, and steering decisions with data. Undeniably, technology’s influence on customer connections is skyrocketing. Ready to navigate this dynamic landscape and redefine your customer engagement?

B2B 234
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5 ways to train your remote customer service team

Seismic

Customer service training is one of these growing areas. While many leaders believed that customer service training was an in-person activity, the rise of remote training software has made it easier to train employees anytime, anywhere. Here are a few customer service training ideas to keep in mind.

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10 Reasons to Invest in Agile Training

Marketing Insider Group

Be it buying a physical product that improves efficiency or putting dollars toward intangible line items like employee education such as Agile training. Business leaders know they need to bring in new technology or train the team on an alternative way of working. Why Invest in Agile Training. Happier customers.

Training 311
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Essential Guide to Sales Engagement – Overcome the Challenges of Remote Selling

Sales engagement takes a broad view, leveraging process, tools, training, and a host of other capabilities to ensure that your efforts align with each prospect along their buyer journey. Critical training and coaching tips. You will learn: What sales engagement is. Effective communication techniques. How to build an effective cadence.

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Using KPIs to measure customer service training and rep performance

Seismic

Customer service training is important for new hires and veteran agents. Effective training and coaching ensure that every agent is prepared to interact with customers and quickly resolve their support requests. They both recently started customer service jobs at large, fast-paced companies.

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Six Proven Strategies to Build Customer Relationships and Brand Loyalty

Webbiquity

But social media, review sites , and influencer marketing have exponentially amplified the voices of customers. In this transformed sales dynamic, when online reviews and customer testimonials heavily influence B2B buyers, building strong customer relationships is more important than ever. Image credit: Blake Wisz on Unsplash.

Loyalty 307
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The Essential Guide to the Buying Experience of the Future

Read "The Essential Guide to the Buying Experience of the Future" to find out how to empower your customer-facing teams and thrive in modern selling environments. You’ll learn how to: Scale training and coaching with modern technology. But how do you prepare your sales teams to do that? Provide value in buyer engagements.

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The Ultimate Sales Coaching Guide

Sales coaching is a training format that allows the leaders in your organization to share their valuable experience with the rest of your sales teams. It’s an interactive approach to sales training where sellers get to practice what they’re taught and use information in real-life scenarios. Why is sales coaching important?

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Rebooting your Strategic Content and Communications: A Formula for an Evolved Enterprise

Speaker: Mat Zucker, Partner, Prophet

Content is a B2B brand’s currency to demonstrate relevance and, with emerging channels and interfaces like chat and voice, it’s bringing brands closer to their customers. The engine underneath is training, governance and a modern content and communications organization.