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Article: Producing High-Value Customer Success Stories

WriteSpark

Customer success stories or case studies are powerful promotional tools for a high-tech product or service. Yet, as a long-time success story writer, I know that convincing customers to participate in a case study can be a long and frustrating effort. Does the customer have a story you actually want to tell? PR involvement.

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Do You Want a Case Study or Just Feedback?

WriteSpark

A prime customer has just agreed to participate in a case study for your product--great news! But it can be tempting to turn what should be a focused case study interview call into an extended grilling of the customer for every bit of product feedback you can get. that add depth and interest to the case study.

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Do You Want a Case Study or Just Feedback?

WriteSpark

A prime customer has just agreed to participate in a case study for your product--great news! But it can be tempting to turn what should be a focused case study interview call into an extended grilling of the customer for every bit of product feedback you can get. that add depth and interest to the case study.

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WriteSpark: Best Posts about Case Study Interviews

WriteSpark

Do you have the interviewing skills that can help you get a great case study.and strengthen your relationship with the customer at the same time? Or, do you just "wing it," relying on the right information to magically emerge during the interview call, as long as you can keep the customer talking?

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WriteSpark: Best Posts about Case Study Interviews

WriteSpark

Do you have the interviewing skills that can help you get a great case study.and strengthen your relationship with the customer at the same time? Or, do you just "wing it," relying on the right information to magically emerge during the interview call, as long as you can keep the customer talking?

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Interviews Part 2: Are your questions leading or asking?

WriteSpark

Others run to multiple pages, with questions covering every detail of a customer's situation or product implementation. The customer may forget to mention or diminish information about benefits, applications, etc. I keep a file of interview questions for case studies that I have collected from various client projects over the years.

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Justifying the Cost of an Experienced Freelance Writer

WriteSpark

Customer and SME Relationships. Interact with customers and subject experts, including high-level executives, in a way that maintains a positive perception of your company and the marcom department. Deliver complete, well-written drafts with strong attention to detail, reducing the time and amount of edits in the review process. .

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