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DiscoverOrg

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The Coming Customer Data Tsunami: 3 Predictions for 2019

DiscoverOrg

As customers , we got used to the big-data treatment – fast. Highlights include a contracting tech stack, increased emphasis on customer experience , and renewed focus on preventing churn. We don’t have a crystal ball, but here’s what we’re expecting in 2019: Prediction #1: B2B will get serious about customer engagement data.

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Account-Based Customer Success: The Refrain Remains the Same

DiscoverOrg

Now I live in Customer Success, where our strategic accounts team is applying a “starter kit” version of ABE in our best accounts. We have identified a list of Customers where value has been captured and ROI is impressive, but where we also feel a more strategic level of relationship is waiting to happen.

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Coaching Culture: Putting Down Roots

DiscoverOrg

At the start of the new year, I wrote about my team trying to turn the corner from “Account Management” to “Customer Success”. And it needs to manifest itself in smart, repeatable process. That’s why DiscoverOrg is committed to creating a family of integrations to meet the needs of our customers. Coaching is absolutely clutch.

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Mission Impossible: Making Hard Choices as a First-time CMO (Part 2)

DiscoverOrg

Driving customer acquisition and sustained revenue growth requires strong follow-up (and follow-through). DiscoverOrg, we did this by getting sales and marketing in the same room to “whiteboard” the lead process. This is primarily because they lack formal practices to drive the ideation process. Social listening.

CMO 176
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Keep Calm and GDPR On: How Marketers Can Comply with GDPR

DiscoverOrg

Is your processing of personal information related to the offering of goods or services to those data subjects in the EU? If the answer is “yes” to any of these questions, the GDPR does apply to your data processing. your customers). Are you monitoring the behavior of data subjects in the EU? Notice requirements.

Planning 198
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9 B2B Sales Closing Techniques You Can Use Today

DiscoverOrg

So how can you make sure your customer-to-be wins – and feels like they won – while winning business yourself? To make customers feel good about the sale, throw in three freebies, in this order: additional support. ” This gets them to acknowledge if they are actually close, and it’s a light commit to the process.

B2B Sales 287
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7-Step DIY Data Segmentation for Account-Based Marketing

DiscoverOrg

Discover your best account segments from within your current customer base. Who are your best customers? Most of the time, you don’t actually have to spend much time sorting out your Ideal Customer Profile (ICP) , because it already exists within your own customer data. Who are your happiest customers? Our advice?