The Coming Customer Data Tsunami: 3 Predictions for 2019
DiscoverOrg
JANUARY 2, 2019
As customers , we got used to the big-data treatment – fast. Highlights include a contracting tech stack, increased emphasis on customer experience , and renewed focus on preventing churn. We don’t have a crystal ball, but here’s what we’re expecting in 2019: Prediction #1: B2B will get serious about customer engagement data.
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