Remove customer online
article thumbnail

Online Communities for Customer Retention and Engagement

CMSWire

How online communities, through building dialogue, support and shared learning, are resurfacing as a powerful collaborative tool for customer engagement. Continue reading.

article thumbnail

Strategies to Increase Customer Engagement for Online Businesses

Webbiquity

Customer engagement has become a hot topic, with average daily searches doubling in the past five years. Yet, customer engagement is an ambiguous topic – there are different definitions, different strategies to enhance it, and different metrics for measuring success at improving customer engagement. Contributed post.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

7 essential tips to get customers online

Sana Commerce

The B2B e-commerce struggle continues to center on how to gracefully transition customers to a new way of working. By this we mean getting your B2B customers online. While it’s still a challenge today, businesses can now capitalize on the fact that B2B buyers actively and overwhelmingly want to buy online.

Tips 190
article thumbnail

Optimizing the online experience for disabilities improves it for all customers

Martech

Some 43% of people with disabilities said accessibility issues quite often force them to abandon an online shopping attempt without buying, according to the U.K.’s Inaccessible online forms. Companies appear to be driven ultimately by the need to better serve customers.” The statistics back her up. s Business Disability Forum.

article thumbnail

The Resurgence of Direct Mail as a Growth Marketing Strategy

Speaker: Jeff Tarran, COO, Gunderson Direct & Margaret Pepe, Executive Director of Product Management, U.S. Postal Service

Industry veterans Jeff Tarran and Margaret Pepe are here to delve into how direct mail has completely evolved in recent years, and has rightfully earned a seat at the table alongside the email and digital marketing plans of SMBs, enterprise companies, and agencies as they look into strategy for 2024 and beyond.

article thumbnail

How to move your B2B customers online

Sana Commerce

In this video, you’ll learn how to: Persuade reluctant or inexperienced customers to shop online Optimize your online store so visitors can easily find what they’re looking for Give your teams the digital skills they need to be successful Use marketing automation to sell smarter Gather customer feedback to further improve your web store (..)

B2B 52
article thumbnail

Online summit: How customer-obsessed marketers succeed with personalization

Martech

The post Online summit: How customer-obsessed marketers succeed with personalization appeared first on MarTech. Register today for an insight-packed event that promises to inspire your personalization journey.

article thumbnail

How Intent Data Helps Marketers Convert A-List Accounts

By tracking buyers’ digital footprints and online activity, such as website visits, product reviews, and spikes in content consumption, you can engage prospects with a message that really resonates. Without these insights, marketing campaigns can feel more like guesswork, with high investment and little return.

article thumbnail

How to Match Online Customers with the Products They Are Searching For

Understanding search intent and getting the right customers in front of the right products is the best way to boost both conversion and the average order value of first-time and return buyers. A properly functioning site search solution is one of the most critical yet underutilized tools available to eCommerce merchandisers.

article thumbnail

Negative Reviews & Online Feedback Happens - But Where Do You Go From Here?

Speaker: Adam Dorfman, Head of Product Growth at Reputation and Jeremy Shubitz, Director of Marketing at Bosley

Responding to online negative feedback can be challenging. In today's, your customers will be not only your biggest advocates but also your biggest critics. However, negative feedback can offer actionable insights to build a stronger product and customer experience. Best practices for monitoring and managing online reviews.

article thumbnail

Going to Market Smarter in the New Economy

The fight to find new customers and retain existing ones is the biggest business challenge for many companies. In 2022, as companies continue to move more functions online, employees will take a more virtual -- and flexible -- mindset and lifestyle in parallel to the digitization of businesses.

article thumbnail

Bigger, Faster, Better: Considerations for Scaling Up Your Own Engagement Engine

Speaker: David Pitta, CMO, BrightTALK and John Steinert, CMO, TechTarget

Customer acquisition and growth requires intentional strategy. Join the webinar online October 20th, 8:00am EDT, 3:00pm BST. Join David Pitta, CMO, BrightTALK and John Steinert, CMO, TechTarget as they share their 20+ years of experience in crafting engagement engines at scale.

article thumbnail

Loyalty Auctions: The Next Reward For B2B Markets

Auction techniques remain an inexpensive, highly interactive, fun and under-utilized method to recognize and reward your best customers while keeping them engaged. Allow employees/customers to bid on rewards and experiences using the points they have accrued in their loyalty accounts.