customer 
KoMarketing Associates
AUGUST 3, 2017
Research now suggests that marketers are placing a greater priority on acquiring new customers, rather than retaining existing ones, despite the cost associated with doing so. The “B-to-B Loyalty Report” from Merkle shows that most B2B marketers (75 percent) are focused on acquiring new customers.
KoMarketing Associates
SEPTEMBER 21, 2017
Previous research from Part 1 of Merkle Loyalty Solutions’ “The Ideal B-to-B Loyalty Program: What Should It Look Like” research indicated that marketers were placing a greater priority on acquiring new customers, rather than retention. B2B Marketers and Customer Acquisition.
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KoMarketing Associates
JANUARY 26, 2017
To provide an enhanced customer experience, businesses across industries are investing more in their user experience (UX) strategies, and new research shows that UX testing is becoming more common. Product teams, in particular, are finding that receiving continuous feedback from customers during prototyping helps refine concepts.
KoMarketing Associates
JULY 3, 2018
Personalization is a content marketing tactic that can help reel in customers and prospects, but how many marketers are actually utilizing this method? According to the “2018 Connectivity Report” from Widen, 28 percent of marketers claim that personalizing the customer experience is what their organization is most focused on this year.
KoMarketing Associates
OCTOBER 15, 2015
Sometimes a business product or service can be purchased without much consideration. Often, what’s bought are simple or inexpensive consumables, interchangeable in the mind of the buyer with other products or services in the same category. Neither of these colorful scenarios are the ideal way to have your product or service chosen.
KoMarketing Associates
OCTOBER 18, 2017
Although B2B marketers are now offering a wide array of products and services, new research suggests that B2B buyers are still challenged to search, identify and choose the right solutions for their needs. Part 3 of Merkle Loyalty Solution’s “B-to-B Loyalty Report” recently shed light on these challenges and how they impact B2B buyers.
KoMarketing Associates
JANUARY 23, 2018
When it comes to replying to marketers, the majority (77 percent) said that they only do so when they are being presented with a relevant product/service. IT buyers are more willing to show loyalty to a brand when they receive great customer service (97 percent). A Closer Look at B2B Buyer Preferences.
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