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Forget Rewards: Why B2B Loyalty Marketing is Different

Biznology

So, when you think about loyalty and retention in the B2B world, the loyalty is baked into the business model. Here are the loyalty marketing strategies that work best in B2B. Segment your customers by value and differentiate your treatment of them. Build, and deepen, your customer relationships.

Loyalty 104
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How to Use Big Data to Improve Customer Service

Biznology

Quality customer service focuses on providing exceptional customer experiences. The goal is to convert leads into paying customers, build relationships with them, retain them, and turn them into brand advocates. To dramatically improve the effectiveness of your customer service, you need to collect customer data and act on it.

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New Developments in B2B Loyalty Marketing

Biznology

Business customers tend to be fewer and more valuable—meaning you can’t afford to lose even one. But how do you keep your customers active and buying from you, versus the competition? Given the importance of customer retention in B2B, business marketers have a long history of investing in loyalty drivers.

Loyalty 80
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Is your brand making maximizing interest from potential customers?

Biznology

Engaging customers long before a sale, and even longer after it, are keys to building brand confidence and growing your revenue. At each of the four stages of a sales funnel your goal is to be front of mind, engage, provide value, and move the customer to the next stage. This is where personalized customer journeys come into play.

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6 important data points to record on your customers

Biznology

Customer data is one of the most important parts of your business success. If you’re not already using a customer relationship management (CRM) platform to collect and manage the data , you should be. However, it’s worth noting that 99% of customers are willing to provide more personal information in exchange for rewards if asked.

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Emerging marketing trends for 2016

Biznology

After looking through many of the trends we are seeing, the common themes across almost all new marketing initiatives have to do with delivering excellent customer experiences. Here are 5 marketing trends that all impact the customer experience. Loyalty program cards or applications help remind consumers about your brand.

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Why “experiential marketing” offers new opportunities

Biznology

The latest is “experiential marketing”, which is basically about interacting with your customer. While the concept of engaging your customer to try and/or use a product or service is not new, there are two driving forces that make experiential marketing more relevant today as an essential tool for building brand equity: Emotional Branding.