The Future of Customer Interactions: Harnessing RPA and IPA
CMSWire
FEBRUARY 26, 2024
Discover how RPA and IPA are revolutionizing customer service through automation, blending efficiency, personalization and technology. Continue reading.
CMSWire
FEBRUARY 26, 2024
Discover how RPA and IPA are revolutionizing customer service through automation, blending efficiency, personalization and technology. Continue reading.
Act-On
SEPTEMBER 25, 2023
But once you get aligned on the principles , sales and marketing software integrations can bring shared processes to life much easier. You need a bidirectional integration to support full visibility into how a prospect interacts with marketing content and sales team members throughout their journey.
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Marketing Insider Group
MARCH 14, 2021
In a fictional world where you have unlimited time, money and resources, of course you’d want to offer your complete and undivided attention to every prospective and current customer. It just means you have to think about the relationship and the process in a slightly different way. Pre-Personalizing the Interaction. Not at all.
Sprout Social
MAY 19, 2021
Now, customers are shifting to social for praise, complaints and everything in between. Creating a social media interaction strategy is essential for long-term customer satisfaction. Most consumers expect brands and companies with a social media presence to interact with their customers in meaningful ways.
Speaker: Dawn Baron, President, Passion Profits Consulting, and Shelley Trout, Webinar Producer, Aggregage
They’ll share the processes and tricks they’ve learned from producing hundreds of webinars. What are the best practices for marketing your webinars to attract the customers you’re looking for (hint: don’t spam your mailing list!). Send your questions ahead of time to make sure your voice gets heard in this interactive event.
SmartBug Media
JANUARY 10, 2024
Developing a journey from prospect to customer acquisition demands a specific sales process—and, often, sales and marketing teams aren't sure of which responsibilities they hold during that process. A streamlined sales process can help define who does what and get both teams in sync.
Vision Edge Marketing
MARCH 26, 2024
From chatbots to self-service platforms, technology is reshaping customer interactions, enhancing efficiency, improving EBITA, and steering decisions with data. Gartner’s survey reveals a whopping 75% of B2B buyers prefer self-service, versus interacting with sales representatives, during the initial stages of the buying process.
Speaker: Candyce Edelen, CEO, PropelGrowth
It feeds a customer-centric sales process and enables a human-to-human interaction with very low cost compared to other prospecting methods. Used properly, LinkedIn is the ultimate prospecting tool for B2B sales. LinkedIn prospecting BLOWS AWAY the results from typical email marketing campaigns.
Speaker: Jeff Davis, Founder, jd2 Consulting Group
Studies show failure to align sales and marketing teams around the right processes and technologies costs B2B companies 10% or more of revenue per year. This means we must intimately understand the customer journey then implement tech that helps us provide an amazing customer experience.
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