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B2B Customer Experience: Balancing the Human Factor with Technology

Vision Edge Marketing

From chatbots to self-service platforms, technology is reshaping customer interactions, enhancing efficiency, improving EBITA, and steering decisions with data. Undeniably, technology’s influence on customer connections is skyrocketing. Ready to navigate this dynamic landscape and redefine your customer engagement?

B2B 242
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What Is a Marketing Database? (Hint: It’s NOT Your Audience)

Marketing Insider Group

Understanding Marketing Databases A marketing database is a comprehensive collection of data about your customers and prospects. It includes details like: Customer names Contact information Purchase history Interaction history Preferences This information is invaluable for businesses looking to tailor their marketing strategies effectively.

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How to Move from the Voice of the Customer to the Heart of the Customer

Marketing Insider Group

Having a rich and unified understanding of the voice of the customer through data and insights is important to any brand. But to truly achieve customer loyalty, reach long-term sustainable growth, and lower your customer acquisition costs, you’ll need to connect with their heart. Buying Decisions Are Based on the Heart.

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How to keep your marketing automation campaigns from ruining your week

Martech

Before you insert a field into some marketing creative, make sure you have appropriate data in every record and make sure there’s a fallback such as “if the field is empty, insert ‘valued customer.’” Make sure you’re on great terms with the customer service lead. Does customer service know about this campaign?

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Automated Marketing: The Only Guide You’ll Ever Need

Marketing Insider Group

Automated marketing is a system for targeting leads and customers with pre-programmed messages. Get a good start by having the following three things in place: You should be using customer relationship management software. This tool helps you get a full view of your customers and leads so you can segment your marketing.

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Email Marketing Challenges in 2021

SendX

Challenges with engagement, personalization, communication, customer retention, and brand awareness are just some of today's pain points. Whichever it is, your struggle is genuine, and to overcome it, you have to familiarize yourself with the available technologies, various digital marketing channels, and your customers' changing preferences.

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Goodbye Hallucinations, Hello AI Research: Advanced Tactics for Content Teams

Animalz blog

Our in-house innovation lead, Tim Metz, explores new ideas and technologies for our customers and content. Perplexity prompts for a great research kick-off on any topic: “I'm trying to build an understanding of {insert your topic} to become an expert on the topic. Make sure to extract only information that’s related to said topic.