Tomorrow People

MAY 30, 2022

Why customer retention should be your top priority. When it comes to B2B marketing, businesses often focus on customer acquisition. After all, you can’t build brand loyalty if you don’t have customers. But what if you already have a decent customer base? That’s where customer retention comes in.

B2B Marketing 156

B2B Marketing Work Management Marketing Management Cross-Selling 156

Lake One

JULY 18, 2023

One such strategy is leveraging the power of HubSpot , a comprehensive marketing, sales, and customer service platform. In this blog post, we will explore how utilizing HubSpot for manufacturing support can set you apart from the pack and accelerate growth.

Hubspot 76

Hubspot Allocation Marketing Management Case Study 76

Marketing Insider Group

MARCH 30, 2021

All four brands mentioned above understand the importance of customer-centricity. They know how to keep their focus on the customer and follow sound product marketing principles for success. In other words, product marketers are responsible for getting people to purchase products and become loyal customers. Source: HubSpot.

Marketing Strategy 363

Marketing Strategy Marketing & Strategy Product Top of Funnel 363

SmartBug Media

FEBRUARY 16, 2024

What makes customer feedback so important? Collecting feedback allows us to delve into the voice of the customer, giving us access to an invaluable point of view. Businesses can leverage customer feedback tools and performance metrics to maximize delight, brand loyalty, and retention. We’ve got all the tips you need.

Customer Satisfaction 59

Customer Satisfaction Tips Merchandising Opinions 59

Navigate the Channel

JANUARY 25, 2024

AI-powered personalization in marketing represents a sea change in how brands engage with their audiences, offering tailored experiences that not only captivate consumers, but also drive conversion rates and brand loyalty. These engines are widely used in eCommerce and streaming services to increase sales and engagement—and they work. “In

Marketing AI 65

Marketing AI Personalization Ethics Privacy 65

Marketing Insider Group

DECEMBER 15, 2020

For example, take a look at the blog published by marketing and CRM software company, HubSpot. HubSpot publishes a lot of detailed and useful articles on subjects such as content marketing, web design, email marketing, SEO, and customer experience. Many brands offer very similar products and services, often at similar prices.

Ad Building 344

Ad Building Content Marketing Brand Identity Branding 344

Martech

AUGUST 16, 2023

Modern B2B customers aren’t just expecting more these days — they’re downright demanding it. Today’s customers want quick answers, personalized experiences, and zero redundant conversations. It’s about building trust and turning customers into lifelong fans. It starts with knowing what the customers want.

Ideal Customer Profiles 94

Ideal Customer Profiles Work Management Marketing Management B2B 94

EveryoneSocial

MARCH 22, 2021

Building brand loyalty is one of the best ways to retain customers, attract new customers, and generate fans of your organization for years. When you provide customers and audiences with unique personalized experiences, that in-turn will create ambassadors and raving fans who remember those interactions for a long time.

Loyalty 81

Loyalty Ad Building Brand Identity Branding 81

Navigate the Channel

MARCH 13, 2023

You’ve heard it before: Customer feedback is a gift. It’s given to you from your most-valuable business asset, your customers. As HubSpot advises, if you never ask for customer feedback, you’ll never understand what drives customer satisfaction. Why is Customer Feedback So Invaluable? True for any company.)

Tools 65

Tools Customer Satisfaction Lead Scoring Lead Ranking 65

ClearVoice

MARCH 1, 2023

Imagine this: An influencer posted some customer complaints about your company on social media. Influencer or not, a customer complaining about your product or service warrants your attention. The importance of customer feedback Ignoring customer feedback is one of the worst things you can do for your business.

Work Management 96

Work Management Marketing Management Customer Satisfaction Paid Search Agency 96

Hubspot

JUNE 26, 2019

Did you know it costs a business about 5-10X more to acquire a new customer than it does to sell to an existing one? Not only that, but on average, current customers spend 67% more than new customers. And if you’re like 65% of marketers, your company has implemented a loyalty program. But is your loyalty program working?

Loyalty 74

Loyalty Lead Ranking Lead Scoring Case Studies 74

Webbiquity

FEBRUARY 16, 2021

Today, over 25 million businesses invest time and effort into creating Instagram marketing strategies for their companies to raise brand awareness, increase brand loyalty, and find potential customers. 75% of B2B buyers use social media to discover new products and services.

Paid Search Agency 295

Paid Search Agency B2B Marketing Examples Enterprise Management 295

Zoominfo

AUGUST 31, 2020

ZoomInfo has identified four areas — or quadrants — that together create a framework for a successful go-to-market approach: Build loyalty. Build Loyalty. According to HubSpot research, 93% of consumers will be repeat buyers at companies with excellent customer service. Offer expansion. Company transformation.

Marketing Management 264

Marketing Management Ideal Customer Profiles Cross-Selling Lead Ranking 264

Vision Edge Marketing

APRIL 25, 2023

It paves the way to expand your customer base, increase revenue, and gain a competitive advantage. This strategy is about keeping business you have with customers you already have. The philosophy behind this strategy is that it’s less expensive to retain existing customers than to acquire new ones.

Work Management 177

Work Management Marketing & Strategy Marketing Management B2B 177

SmartBug Media

MAY 27, 2022

Here’s a mind-boggling statistic : 76 percent of companies agree that customer lifetime value is an important metric, but only 42 percent of companies can accurately measure the lifetime value of their customers. As marketers, we know there is an inherent value to retaining customers. It’s All in the Data. Personalization.

CRM 92

CRM Tools Best Practices Loyalty 92

Martech

APRIL 10, 2024

Because it is so useful, CRM is constantly evolving to meet the newest challenges and customer behaviors. LinkedIn: Eldad Postan-Koren (32K followers) Ali Schwanke Ali is a MarTech contributor and the founder of Simple Strat , a platinum HubSpot Solutions partner. She also co-hosts the popular YouTube series “HubSpot Hacks.”

CRM 83

CRM Work Management Marketing Management Marketing Automation Services 83

Contently

JANUARY 11, 2023

As countless marketing messages flood email inboxes, McKinsey research suggests 71% of customers expect the messages they receive from brands to be personalized—and 76% are frustrated when they’re not. That might be a piece of cake for brands with a small number of customers to serve. Personalization takes many forms.

Personalization 177

Personalization Top of Funnel Business Enterprise Management 177

Hubspot

JUNE 18, 2021

With a single customer view, you can. At the end of this article, you’ll understand what a single customer view is and how to create one for your brand. A single customer view combines data from a consumer’s behavior on web and email, social media activity, demographics, interactions with customer service, and purchase history.

Marketing Automation Services 101

Marketing Automation Services Work Management Marketing Management Ad Building 101

Optinmonster

APRIL 4, 2024

Mailchimp is one of the most popular email marketing services, but its popularity doesn’t make it the one-stop solution for all digital marketers. Testing Capabilities : Your email service should offer easy A/B testing for subject lines. Customer Support : Lack of support is one of Mailchimp’s biggest drawbacks.

Enterprise Management 62

Enterprise Management Email Marketing Marketing Automation Services Work Management 62

Customer Experience Matrix

JULY 1, 2023

Most research I’ve seen agrees with this Hubspot report that marketers’ top application for generative AI has been content creation (48%), followed closely by data analysis (45%) and learning how to things (45%). The first is customer experience. As a baseline, customers expect reasonable service, delivered pleasantly.

Best Practices 177

Best Practices Differentiation Work Management Marketing Management 177

Hubspot

JULY 27, 2020

It's easy to see marketing as a process specific to attracting and converting prospects — the practice of generating and capitalizing on potential customers' interest. Your current customer base is a perfectly lucrative wellspring of new and sustained business opportunities that you should constantly be tapping into. Absolutely not.

Marketing & Strategy 101

Marketing & Strategy Marketing Strategy Buyer Personas Planning 101

Navigate the Channel

JANUARY 8, 2024

Location-based services, such as Google Maps, play a pivotal role in capturing these micro-moments. The continuing significance of micro-moments for digital marketing lies in their potential to shape consumer decisions and foster brand loyalty. When customers and prospects look up, you’d better be there.

Trends 123

Trends Marketing & Strategy Marketing Strategy Paid Search Agency 123

Martech

JANUARY 11, 2022

“You have two assets without which you cannot have a business – customers and employees,” said Natalie Petouhoff. ” Dr. Petouhoff works on customer experience business and value consulting, as well as sales enablement, with the executive team at Genesys, a cloud CX platform. A history of efficiency. This is horrible.’

B2B Thought Leadership 117

B2B Thought Leadership Marketing & Strategy Lead Ranking Top of Funnel 117

Zoominfo

OCTOBER 28, 2020

With COVID-19, B2B companies have a unique opportunity to innovate because customer needs are evolving so rapidly and moving in such unexpected directions,” management consulting firm McKinsey & Company wrote in July 2020. The other quadrants include customer loyalty , market expansion, and company transformation.

Cross-Selling 178

Cross-Selling Zoominfo Product Enterprise Management 178

Zoominfo

NOVEMBER 3, 2020

The probability of selling to an existing customer is 60–70%. In 2020, with businesses in turmoil, many have shifted to focus on growing accounts by upselling more services and cross-selling new product lines. Repeat and loyal customers are more critical to a company’s success than in financially stressful periods. In an image….

Cross-Selling 162

Cross-Selling Marketing Analytics Tools Zoominfo Loyalty 162

SmartBug Media

MARCH 27, 2024

You know that the business landscape is more competitive than ever, and you believe your company has what it takes to rise above—but do you know if your customers’ sentiment backs up that belief? This article explores how leaders can effectively track these metrics to foster business growth and improve customer relationships.

Marketing Analytics Tools 59

Marketing Analytics Tools Customer Satisfaction Lead Ranking Allocation 59

Navigate the Channel

NOVEMBER 22, 2022

The truth is that you might not be doing enough to nurture the customer relationship and earn their trust. B2B lead nurturing is the process of building strong relationships with your current or potential customers. Now that we’ve addressed what customer or lead nurturing is, we’re ready to start building a plan.

AIDA 65

AIDA Ideal Customer Profiles Lead Ranking Sales Qualified Leads 65

Mailmunch

MARCH 29, 2021

Let’s talk about why you should consider free email marketing services for your brand. It’s a quick, scalable, cost-effective, and flexible way to: Reach and retain customers. Promote products, services, and events. Incentivize customer loyalty. Maintain and nurture customer relationships.

Enterprise Management 59

Enterprise Management Work Management Marketing Management Email Marketing 59

Marketing Insider Group

JANUARY 24, 2022

In addition, SaaS companies are always playing a long game with customer acquisition, looking to create content that continually demonstrates the value of their brand so customers keep them top-of-mind when it comes time to purchase new solutions. They want to be absolutely sure the products and services they choose are the right ones.

Paid Search Agency 324

Paid Search Agency Companies Content Marketing Case Study 324

Webbiquity

JUNE 21, 2022

Brands also need influence in order to directly affect the behavior of their customers and make them more likely to identify with, relate to, or define themselves by the brand. Furthermore, more influence equates to more aspirational qualities, which leads to increased brand loyalty and more brand ambassadors. Image credit: HubSpot.

Privacy Policies 337

Privacy Policies Brand Identity Branding Multi-Channel 337

Zoominfo

NOVEMBER 3, 2020

The probability of selling to an existing customer is 60–70%. In 2020, with businesses in turmoil, many have shifted to focus on growing accounts by upselling more services and cross-selling new product lines. Repeat and loyal customers are more critical to a company’s success than in financially stressful periods.

Cross-Selling 130

Cross-Selling Marketing Analytics Tools Zoominfo Loyalty 130

Zoominfo

AUGUST 31, 2020

ZoomInfo has identified four areas — or quadrants — that together create a framework for a successful go-to-market approach: Build loyalty. Build Loyalty According to HubSpot research, 93% of consumers will be repeat buyers at companies with excellent customer service. Offer expansion. Company transformation.

Marketing Management 130

Marketing Management Cross-Selling Ideal Customer Profiles Lead Ranking 130

Hubspot

MARCH 18, 2024

Welcome to “The Pipeline” — a weekly column from HubSpot, featuring actionable insight from real sales leaders. Positioning Time Over Money Regardless of the price of your product, whether it’s $1 or $1000, focusing on “time” over price can boost sales and customer satisfaction. Want more “Pipeline” Content? Let’s take a look.

Pricing 72

Pricing Price Tactics Customer Satisfaction 72

ClearVoice

MARCH 9, 2020

Does your content creation align with the path your potential customers take when engaging with your brand? What is the customer journey? Simply put, the customer journey is a map of behavioral scenarios fueled by data. ” This three-step process lays the foundation for a variety of customer journey variants.

Top of Funnel 112

Top of Funnel Ideal Customer Profiles Buyer Personas Advertising Funnels 112

Oktopost

MARCH 26, 2024

In a world where authenticity, transparency, and efficiency are not just valued but expected, direct communication between brands and their customers is the heartbeat of modern-day business. In parallel, when your customers feel heard, their satisfaction and loyalty increase, only fueling business growth.

Work Management 62

Work Management Peer-to-peer Marketing Management Top of Funnel 62

Meerkat Marketing

DECEMBER 28, 2023

Here are 4 key trends that will define success and reshape how brands connect with audiences in 2024 Artificial intelligence in marketing 64% of marketers already use AI as part of their toolbox (according to Hubspot ) for content creation, research, search, admin tasks, customer experience and more.

Trends 80

Trends Advertising Agencies Lead Scoring Lead Ranking 80

Binary Demand

FEBRUARY 23, 2024

[ps2id id=’Introduction’ target=”/]Based on a recent HubSpot report, 35% of surveyed marketers prioritized B2B demand generation activities in 2022, indicating a noticeable shift from tactical demand generation to a more strategic approach in the current and future of B2B demand generation marketing.

Demand Generation Agencies 116

Demand Generation Agencies Demand Generation Demand Account Based Marketing 116