Martech

NOVEMBER 28, 2023

In our digital age, where user experience can make or break a brand, strong partnerships can offer a helping hand. It’s not just an add-on tool but a fundamental game-changer in crafting bespoke customer experiences. And, these days, that’s what it takes for businesses to win — and keep — loyal customers. In your inbox.

Marketing AI 95

Marketing AI Paid Search Agency Loyalty eCommerce 95

BenchmarkONE

NOVEMBER 18, 2021

Whether customer service is your responsibility as the business owner or you have a team of ten, your small business has a duty to perform to a standard that your customers can appreciate. . Excellent customer service can make or break a small business, especially in our increasingly competitive global economy.

Small Business Marketing 95

Small Business Marketing Work Management Marketing Automation Services Marketing Management 95

Martech

DECEMBER 18, 2023

Answer Advisory and consulting services play a crucial role in customer experience (CX) transformation programs for several reasons: 1. They understand the best practices, industry trends, and successful strategies for delivering exceptional customer experiences.

eCommerce 97

eCommerce Marketing AI Best Practices Consulting 97

Salesforce Marketing Cloud

OCTOBER 18, 2023

Demand generation marketing (or “demand gen,” for short) means finding, learning about, and winning over potential customers. It’s about helping that person realize that your product helps solve their problems (when that happens, it’s called generating demand ). Those customers also expect more and more from brands.

Demand Generation Agencies 111

Demand Generation Agencies Demand Generation Demand Top of Funnel 111

Convince & Convert

DECEMBER 6, 2023

Did you know 61% of customers are ready to walk away after just one unpleasant customer service experience? This leaves no doubt that your company’s success largely depends on your customer support. And it’s exactly why you should focus on providing holistic customer service through social media.

Work Management 143

Work Management Marketing Management Social Media Stats 143

Salesforce Marketing Cloud

NOVEMBER 21, 2023

Field service can help drive revenue growth by selling to your existing customers, also called upselling or cross-selling. We’ve found that 65% of mobile workers are successfully selling to existing customers. Let’s dig into each of these best practices for upselling and cross-selling in field service.

Work Management 105

Work Management Service Cross-Selling Training 105

Martech

FEBRUARY 14, 2023

It is if your products and services are better than anyone else’s for the price. Lovable brands embrace customers even when they aren’t in the mood or the market to buy. In dozens of ways, these brands show they appreciate shoppers for more than their lifetime customer value.

Eye-Tracking 125

Eye-Tracking Intent Signal Cross-Selling Ad Frequency 125

Vision Edge Marketing

MARCH 8, 2022

A colleague and I were having a conversation about some of the growth challenges B2B companies face, particularly when it comes to bringing new products/services to market, and why they struggle to overcome some of the challenges. Often the blind spot is a lack of customer-centricity. Blind spots. The proverbial blind spot.

Marketing Management 172

Marketing Management Paid Search Agency B2B Sales Planning 172

Salesforce Marketing Cloud

APRIL 10, 2024

How much do your customers like their self-service customer service experience with your business? Self-service lets your customers find the answers they need on their own time, without the help of an agent. Enabling your customers to help themselves also increases efficiency.

Service 59

Service Allocation Knowledge Base Customer Satisfaction 59

Seismic

MARCH 12, 2024

At Shift 2023, experts from our award-winning Professional Services team led breakout sessions designed to help our customers navigate complex enablement journeys. In our “Shift into the New Year” series, we’re continuing to share best practices to help you develop plans for 2024 and beyond.

Work Management 104

Work Management Marketing Management Service Contingency Planning 104

Martech

APRIL 7, 2023

Customer indecision is now a leading reason for missing B2B marketing and sales pipeline and revenue targets. But new research uncovers customer indecision, not customer indifference, is a major roadblock costing companies millions of dollars in new revenue. why change now) and then focus on customer indecision (i.e.,

B2B Sales 107

B2B Sales B2B Marketing Marketing Analytics Tools Top of Funnel 107

Go Beyond SEO

FEBRUARY 29, 2024

Welcome to our guide on expert local SEO services for accountants ! When potential clients are looking for accounting services in their area, they turn to search engines like Google. In this article, we will explore the strategies and techniques involved in local SEO services specifically tailored for accountants.

Marketing Management 78

Marketing Management SEO Service Ideal Customer Profiles 78

Salesforce Marketing Cloud

AUGUST 2, 2023

As businesses look for ways to serve customers more efficiently, many are realizing the benefits of generative AI. This technology can help you simplify your processes, organize data, provide more personalized service, and more. For example, “ what are LLMs and how can they help my business? What powers generative AI?

Enterprise Management 98

Enterprise Management Work Management Marketing Automation Services Ethics 98

DivvyHQ

OCTOBER 13, 2021

Hopefully the latter, but making a transition from reactive support to proactive customer service is not an easy task. Or have you actually developed a strategy that dictates what you are creating day-to-day?

Service 80

Service Content Practices Companies 80

Salesforce Marketing Cloud

MARCH 28, 2023

For all the talk over many years about the importance of customer experience, customers are more fed up than ever with the service companies provide. But generative AI promises to change everything about how brands interact with customers. The customer view What’s missing from the customer experience?

Generation 98

Generation Work Management Lock-In Marketing Management 98

Salesforce Marketing Cloud

FEBRUARY 14, 2024

Are your service agents drowning in mundane daily tasks? Then your business might be a good candidate for customer service automation. Customer service automation isn’t a switch you simply flip. Our guide reveals how high-performing service orgs make it happen. If you’re thinking, Great! not so fast.

Work Management 98

Work Management Automation Service Customer Satisfaction 98

Sprout Social

JANUARY 11, 2024

Customer service software is integral to any company’s tech stack today. Especially since the quality of your customer care ties directly to your bottom line. Strong service leads to longer-term customers, positive word-of-mouth and a more productive team. What is customer service software?

Enterprise Management 85

Enterprise Management Work Management Software Service 85

Salesforce Marketing Cloud

JANUARY 17, 2024

When you’re a customer Service Star, staying ahead of the curve isn’t just an advantage — it’s an absolute necessity. You get the pivotal role technology plays in shaping the future of customer service. Table of contents What is a customer Service Star? What is the Service Trailblazer Community?

Work Management 132

Work Management Peer-to-peer Service Communities 132

Only B2B

APRIL 17, 2024

Appointment setting services offer precisely this assistance. And thoughtful selection of these services not only boosts revenue but also makes you wonder how you ever managed without it. Let’s dive into the perks of teaming up with a top-notch appointment service provider.

Ideal Customer Profiles 71

Ideal Customer Profiles Marketing Management Sales Qualified Leads Service 71

Televerde

AUGUST 1, 2022

Your help desk metrics indicate how well your inbound customer support is performing. Without measuring your performance, you won’t know where you can improve or how satisfied your customers are, which can hurt your sales. Customers spend more on brands that offer an excellent customer support experience.

Customer Satisfaction 98

Customer Satisfaction Advertising Benchmark FAQ Efficiency 98

Marketing Insider Group

MAY 4, 2020

Tech companies can take advantage of a blog writing service to educate their customers, who will naturally be searching online for information about complex topics. Like all companies investing in content marketing, tech companies must make the decision whether to produce content in-house or outsource to a blog writing service.

Enterprise Management 337

Enterprise Management Paid Search Agency Work Management Traffic 337

Sprout Social

FEBRUARY 8, 2024

Picture this: You log on for the day to see what customer inquiries came in overnight. If you answered “we route these issues to the appropriate support agent”, then you’re probably familiar with the concept of customer service tiers. What are customer service tiers? Who are you prioritizing?

Work Management 107

Work Management Marketing Management Service Paid Search Agency 107

Martech

APRIL 5, 2024

Google issued a reminder that it will be discontinuing all Universal Analytics (UA) services and APIs on July 1. To retain access to your data from your UA property, follow one of the methods outlined in the Google Analytics Help Center. What is changing? This includes conversions within linked advertising accounts.

API 100

API Analytics Google Marketing Analytics Tools 100

Biznology

NOVEMBER 16, 2020

Quality customer service focuses on providing exceptional customer experiences. The goal is to convert leads into paying customers, build relationships with them, retain them, and turn them into brand advocates. In this article, you will learn how to collect and use big data to strengthen customer service.

Work Management 197

Work Management Marketing Management Service Ideal Customer Profiles 197

Salesforce Marketing Cloud

SEPTEMBER 28, 2023

Recognizing your agents’ contributions during National Customer Service Week (celebrated annually the first full week of October) is an opportunity to say thank you and continue to foster a positive, high-performing work environment. Here are six Customer Service Week ideas to show your appreciation all year round.

Work Management 136

Work Management Service Customer Satisfaction Ad Exchange 136

Salesforce Marketing Cloud

DECEMBER 6, 2023

What if your financial services team could find the perfect tool to acquire new customers, deliver exceptional service, and drive growth? The good news is that it’s out there, and it can help in this challenging competitive landscape. Financial services CRMs are changing and so are the needs of customers.

Work Management 102

Work Management Marketing Management CRM Service 102

Convince & Convert

OCTOBER 15, 2014

Image via BigStockPhoto.com Customer Service and Social Media Marketing both require a lot of thought to be done well. By following a process that fits your specific needs, you can create some thought-efficiency, saving some of your brain power for innovation and customer delight. Read the whole entry. »

Social Media 157

Social Media Service Media Efficiency 157

Martech

JANUARY 16, 2024

Google Ads customer service has plummeted to an unacceptable all-time low, according to marketers. From incorrect account suspensions to sales calls “aggressively” pushing automation to confusion over the platform’s products, advertisers are exasperated by the lack of help from Google. They don’t respond to emails either.

Paid Search Agency 109

Paid Search Agency Work Management Marketing Management Advertising Agencies 109

Salesforce Marketing Cloud

DECEMBER 18, 2023

Think about what could happen if you don’t have a good handle on your field service assets. You might even jeopardize the safety of your employees, contractors , and customers. Enter asset service management, the process of effectively managing and maintaining physical assets in field service.

Work Management 59

Work Management Service Terms and Conditions Forecasting 59

Stevens & Tate

SEPTEMBER 9, 2022

The following are a few ways that implementing inbound marketing to your overall marketing strategy can help you to sell more custom homes. There are many potential clients out there who are thinking about building a custom home. Improve Your Authority As A Custom Home Builder. Make It Easier To Be Found Online.

Inbound Marketing 96

Inbound Marketing Advertising Agencies Top of Funnel Multi-Channel 96

ClickDimensions

MARCH 27, 2023

In our 5 Questions blog series, we profile our customers, partners and team members to help the ClickDimensions community become better acquainted. Today we will interview Barry O’Callaghan , Global Director of Marketing Services, to find out more about the Marketing Services team and their offering.

Work Management 98

Work Management Marketing Management Service Paid Search Agency 98

Salesforce Marketing Cloud

APRIL 18, 2024

If you asked any communication service provider , they are focused on improving customer service experiences to increase loyalty and decrease churn. As such, they’re looking to data and AI to help take their service to the next level. How T-Mobile unlocks their customer solutions with AI, Data, and CRM.

Work Management 52

Work Management Service Features Customer Satisfaction 52

Salesforce Marketing Cloud

OCTOBER 31, 2023

This isn’t too good to be true — it’s exactly what over 80% of service leaders say automated customer service helps them do. But according to recent Salesforce research, only 58% of service organizations report using this technology. Find out how in our latest State of Service report.

Work Management 119

Work Management Autoresponders Automation Service 119

Go Beyond SEO

JANUARY 30, 2024

In today’s digital age, having a solid online presence is essential for businesses to gain visibility and attract potential customers. Search Engine Optimization (SEO) plays a significant role in helping your website rank higher on search engine results pages. This is where SEO services come in.

Consulting 60

Consulting SEO Service Lead Ranking 60

Square 2 Marketing

JUNE 11, 2020

New Revenue Generation Doesn’t Always Mean New Customers. When we start working with new clients, one of our early lines of questioning focuses on customers. How referenceable are your current customers? How many of your current customers buy everything you offer? Do you measure customer satisfaction?

Service 60

Service Generation Customer Satisfaction Buy 60