Remove customer help

Avitage

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7 reasons you’re not getting the most out of customer facing content

Avitage

Missing or under-performing customer facing content has a significant impact on strategic business objectives: new customer acquisition and organic revenue growth, sales and marketing productivity and efficiency for lower selling costs, data acquisition and customer experience. Customer facing content is not created on purpose.

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A Conversation About B2B Selling Content

Avitage

Selling content provides Communication Support for key customer engagements and conversations. This helps both communicators and recipients. One of the most neglected communication support requirements is content customers can use to enroll and convince colleagues of the value of changing in a particular way.

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Content Strategy Competency – Understand Audiences (Buyers)

Avitage

Since most functions we’ll address engage some version of the company’s “customers,” we believe the traditional approach no longer meets new requirements. When our clients apply this framework, the results they experience help them appreciate the important factors that were missing from their content strategy.

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Customer Facing Content as a Conversation

Avitage

I think some deeper distinctions about content can help here. Start with the Conversation Thinking about customer facing content as a conversation is a helpful starting point. This will also help your content strategy, planning and preparation work. Not all conversations are conducted live and in person.

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Changing Your Sales Mindset

Avitage

This is a question I regularly ask B2B sales professionals, especially those with new customer acquisition responsibility (hunter), more than an account maintenance (farmer) role. ” “Selling is the way that you help customers to buy products and services from your business.” I get all kinds of answers.

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What is a Leveraged Content Supply Chain?

Avitage

However, this software does play an essential role in helping to coordinate and manage the many elements a leveraged content supply chain process requires. ” It’s also the currency by which attention, interest and invitations to customer conversations are earned. Why Change to a Leveraged Content Supply Chain?

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Create Customer Content in Multiple Languages

Avitage

The requirement to deliver customer content in multiple languages is further evidence of how new realities are introducing new requirements that demand new approaches. This post, and the book Global Content Strategy – A Primer, by Val Swisher can help you learn those lessons. Content in multiple languages isn’t new.

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