The Point

JUNE 5, 2018

Earlier this year, Forrester Research conducted a detailed survey of more than 150 B2B marketing decision-makers with the intent of benchmarking the maturity of B2B marketing best practices, focused on revenue marketing and marketing automation. That immediately shifts the focus from “net new” customer acquisition to customer retention.

Lead Ranking 194

Lead Ranking Forrester Lead Scoring Paid Search Agency 194

Biznology

JUNE 23, 2021

It’s now common wisdom that the big shift from in-person to on-screen sales engagement is here to stay. Still, according to a 2021 Forrester study , most marketers admit to having a tough time replicating the “compelling storytelling and lead-generating aspects” of in-person events. Much lower production costs. Well, of course.

Forrester 171

Forrester Personalization Trade Show Webinar Metrics 171

Martech

AUGUST 10, 2021

In 60 minutes, learn how to simplify the personalization process and use resources more efficiently and effectively. The post How customer-obsessed marketers succeed with personalization appeared first on MarTech. Watch on demand now.

Personalization 107

Personalization Forrester Work Management Efficiency 107

Martech

APRIL 12, 2024

The current business environment — increasingly omnichannel but with a heavy reliance on digital — requires successful marketers to capture, analyze and leverage data to deliver timely personalized interactions across every customer touchpoint. Dig deeper: Does your company need a CDP? billion in 2023 to $7.91 billion in 2028.

Enterprise Management 106

Enterprise Management Work Management Marketing Management Marketing AI 106

Martech

JULY 19, 2021

Learn how to simplify the personalization process and use resources more efficiently and effectively from special guest Randy Warner of Forrester and also experts from Sleep Number and Dow Jones. Register today for an insight-packed event that promises to inspire your personalization journey.

Personalization 109

Personalization Forrester Curation Act-On 109

Martech

JULY 26, 2021

Learn how to simplify the personalization process and use resources more efficiently and effectively from special guest Randy Warner of Forrester and also experts from Sleep Number and Dow Jones. Register today for an insight-packed event that promises to inspire your personalization journey.

Personalization 106

Personalization Forrester Curation Act-On 106

Lead Forensics

APRIL 25, 2024

We all know that our best prospects are our existing clients; so, we need to ensure we’re building a customer obsessed culture. After all, customers stay loyal to companies based on the experience they receive, according to SuperOffice. Identify opportunities to upsell and cross-sell Your customers are your greatest assets.

Work Management 52

Work Management Cross-Selling Marketing Management Customer Satisfaction 52

Heinz Marketing

JUNE 7, 2021

This week’s show is called “ How Forrester is applying the SiriusDecisions frameworks both within the organization and across the revenue engine to drive results ” and our guest is Kelley Hippler , Chief Sales Officer at Forrester. She is the Chief Sales Officer for Forrester. Or, every week, excuse me.

Forrester 120

Forrester Top of Funnel B2B Thought Leadership Lead Ranking 120

PathFactory

JUNE 23, 2022

After 7+ years as a SiriusDecisions then Forrester analyst leading B2B content research, I joined PathFactory as SVP of Product Marketing and Research. I joined PathFactory because they are leading the way in content intelligence with such happy customers and a competitive product roadmap that I want to be a part of bringing to the market.

Forrester 59

Forrester Research B2B Content 59

Martech

SEPTEMBER 11, 2023

Organizations that want happier customers should look holistically at the entire customer journey. Marketers need the big picture when it comes to customer experiences. That’s because all the individual actions that customers take are now seen in context within the entire journey. asked de Quintanilha.

Lead Ranking 141

Lead Ranking Forrester Lead Scoring Cross-Selling 141

Vision Edge Marketing

JUNE 6, 2023

Today’s highly competitive business environment is driven by the always-moving customer-centricity goal post. It requires creating customer value which in turn requires a customer-centric approach. So, achieving sustainable growth requires more than just increasing revenue or market share.

Touchpoints 182

Touchpoints CMO Work Management Cross-Selling 182

KoMarketing Associates

JUNE 23, 2021

Although marketers have a wide array of objectives on their list, new research shows that many would like to make fine-tuning the customer experience a top priority in the coming months. In general, marketers are taking many steps to embed customer insights throughout their organization. Customer Experience for a Marketing Advantage.

Budget Programs 168

Budget Programs Forrester Custom Publishing Statistics 168

Marketing Insider Group

MARCH 2, 2020

Having a rich and unified understanding of the voice of the customer through data and insights is important to any brand. But to truly achieve customer loyalty, reach long-term sustainable growth, and lower your customer acquisition costs, you’ll need to connect with their heart. Buying Decisions Are Based on the Heart.

Case Studies 334

Case Studies Customer Surveys Trust Marketing Forrester 334

Seismic

NOVEMBER 7, 2022

This week Forrester released The Forrester Wave TM : Sales Content Solutions, Q4 2022 report in which Seismic was named a leader. Being a leader is important to us, but even more important is how we scored in criteria that we believe really matter to our customers – mission accomplished!

Forrester 52

Forrester Enterprise Management Marketing Management Microsite 52

ClickZ

JULY 18, 2019

Forrester evaluated and scored the top 11 B2C commerce suites in late 2018 in their Forrester Wave report. The report highlights three of the most important areas they weighed: Impactful experience, specifically driven by search, personalization , promotions, and AI-infused analytics. Of those, SAP and Salesforce led the pack.

Forrester 76

Forrester Enterprise Management Work Management Marketing Management 76

Martech

JANUARY 17, 2024

At a time when uncertainty about everything from war to global warming to economics dominates the headlines, the customer data platform is increasingly seen as one of the must-have elements of the martech stack. Fully 75% of global 100 organizations say CX is a top priority, according to Forrester Research.

Marketing AI 99

Marketing AI Enterprise Management Features Marketing Management 99

Porch Group Media

JANUARY 14, 2023

Email personalization refers to the process of sending hyper-targeted emails to your audience using the insights you have about your customers or prospects. Emails can be personalized using first name, last name, location, purchase activity, shopping cart items, and much more. Consumers want to be treated as individuals.

Email Campaigns 98

Email Campaigns Personalization Campaigns Marketing & Strategy 98

Influitive

OCTOBER 21, 2015

The most powerful tool B2B marketers have in today’s hyper-connected world is genuine word of mouth from their customers—such as reviews, social media shares and recommendations. And brands that use advocate marketing programs to inspire and encourage their customers to create social proof for their products will be the ones that thrive.

Forrester 100

Forrester Marketing Management B2B Marketing Word of Mouth 100

Metadata

AUGUST 23, 2022

When the Metadata Marketing Team read through the Forrester Wave : B2B Advertising Solutions report, we were…a little surprised. Here’s our hot take on where Forrester got it right and where they missed the mark with B2B advertising. What Forrester got right. What Forrester got wrong. Dear Forrester: what gives?

Forrester 52

Forrester Lead Ranking Account Based Marketing ABM 52

Terminus

JUNE 14, 2023

With a laser focus on driving sustainable growth by prioritizing customer-centricity, this event provided attendees with a wealth of insights and actionable strategies. To succeed, organizations must build a customer-obsessed growth engine that consistently delivers value across the customer lifecycle.

Forrester 26

Forrester Marketing Analytics Tools Peer-to-peer Marketing & Strategy 26

Terminus

JUNE 14, 2023

With a laser focus on driving sustainable growth by prioritizing customer-centricity, this event provided attendees with a wealth of insights and actionable strategies. To succeed, organizations must build a customer-obsessed growth engine that consistently delivers value across the customer lifecycle.

Forrester 26

Forrester Marketing Analytics Tools Peer-to-peer Marketing & Strategy 26

SpotMe Blog

JULY 28, 2023

Selecting the right in-person event platform to manage your onsite events is critical to their success. Especially because 95% of marketers believe that in-person events help achieve business goals (American-based event technology company). What Is An In-Person Event Platform? American event technology company).

Marketing Automation Services 52

Marketing Automation Services Enterprise Management Work Management Marketing Management 52

Marketing Insider Group

SEPTEMBER 14, 2020

I recently had a conversation with an Account Director responsible for new market and existing customer growth for an Oracle Supply Chain and ERP partner that has offices throughout the US, Asia, and UK. Tends to be responsive to customer-defined needs rather than creating a need, which cuts deal sizes by 10% to 30%.

Differentiation 181

Differentiation Enterprise Management Work Management Marketing Management 181

ClickZ

JANUARY 15, 2021

Brands have to, at all costs, find the best way to predict customers’ path-to-purchase that works in the new normal. The winners of this new economy are going to be brands that can deliver their products directly to consumers digitally and achieve excellence in personalized ecommerce marketing. About Jivox.

eCommerce 114

eCommerce Personalization Paid Search Agency Purchase Intent 114

KoMarketing Associates

JULY 21, 2021

Although marketers are becoming more aware of the importance of the customer experience (CX), new research indicates that many are still struggling with the performance and outcomes of their investments in this area.

Budget Programs 296

Budget Programs Forrester Custom Publishing Marketing & Strategy 296

Forrester B2B

JULY 28, 2023

Question: How is a customer marketer different than other marketers? (No, No, this is not the opening line of a joke — that would be “Two customer marketers walk into a bar … ”) Top customer marketers focus on how customers attain value.

Cross-Selling 52

Cross-Selling Personalization Case Study Case Studies 52

Contently

FEBRUARY 23, 2018

There’s a line in Forrester’s latest report on content marketing platforms, or CMPs for short, that I love. It’s how customers experience your brand across a fragmented digital landscape. It goes like this: “If content is the soul of digital, content marketing platforms are its church.”

Forrester 107

Forrester Marketing Report Work Management B2B Marketing 107

Contently

MARCH 31, 2017

Back in 2015, technology market researcher Gartner published a statistic that sent waves throughout the marketing world: By 2018, companies that have “fully invested in all types of personalization” will outsell companies that have not by 20 percent. So how are content marketers adapting to the personalization push?

Personalization 166

Personalization Account Based Marketing Content Marketing Gartner 166

Zoominfo

NOVEMBER 29, 2023

A recent Forrester report found that Millennials and Gen Z make up 64% of business buyers. That’s why it’s important for companies to understand the needs of their younger buyers to avoid costly customer discontent. Modern GTM Index Modernize your go-to-market strategy with custom recommendations. Take the assessment today!

Buy 130

Buy Generation Peer-to-peer B2B 130

Martech

AUGUST 30, 2022

The disruptions brought about by the COVID-19 pandemic have resulted in businesses renewing their appreciation for existing customers, as well as customer journey orchestration (CJO) tools that help guide and enhance the journey. Read next: What is customer journey analytics? The end-to-end customer journey.

Touchpoints 104

Touchpoints Gartner Word of Mouth Loyalty 104

Forrester B2B

JULY 8, 2021

Learn why, and see how Forrester's B2B Revenue Waterfall can give you better insights and results. Nearly all B2B buying decisions are made by groups. So why are so many marketers still oriented toward leads?

Forrester 125

Forrester Personalization B2B Marketing B2B 125

Vision Edge Marketing

AUGUST 15, 2019

Being customer-centric as a company and in your Marketing is not optional. Forrester claims we’re in the age of the customer. Peter Drucker posited that “because the purpose of business is to create a customer, the business enterprise has two – and only two – basic functions: Marketing and Innovation. It is not optional.

Enterprise Management 174

Enterprise Management Peer-to-peer Marketing Management Forrester 174

Tomorrow People

MAY 30, 2022

Why customer retention should be your top priority. When it comes to B2B marketing, businesses often focus on customer acquisition. After all, you can’t build brand loyalty if you don’t have customers. But what if you already have a decent customer base? That’s where customer retention comes in. How to get started.

B2B Marketing 156

B2B Marketing Work Management Marketing Management Cross-Selling 156

Heinz Marketing

MAY 17, 2023

By Matt Heinz , President of Heinz Marketing The competition is fierce in the B2B marketplace, with businesses clamoring for the attention of potential customers. The answer lies in personalization. Personalization has become a critical component of B2B marketing strategies. So, how do you win in this crowded arena?

Analytics 52

Analytics Personalization Automation Case Studies 52

Seismic

SEPTEMBER 18, 2019

Account-based selling is a B2B sales model that uses a hyper-personalized customer engagement strategy. Under this model, sales teams focus on a set of highly-targeted, high-value accounts with the goal to convert them to customers. The post Hyper-Personalized Customer Engagement: Why Account-Based Selling?

Personalization 66

Personalization Lead Ranking Sales Qualified Leads Cross-Selling 66

Martech

MARCH 9, 2022

A personalized email will rise above the noise and engage the reader’s attention. “You talk about personalization and it’s ‘Dear Kim’ or ‘Happy Wednesday.'” ” Enterprise-level brands have hundreds of thousand or millions of customers, thousands or tens of thousands of content modules.

Ideal Customer Profiles 121

Ideal Customer Profiles Content Bandwidth Marketing Automation Services 121

PathFactory

MAY 2, 2019

With artificial intelligence disrupting nearly every industry, it’s poised to launch B2B marketing into an exciting new era that puts buyers in the driver’s seat of their own hyper-personalized journeys. They want control of their own purchase journeys and they expect micro-personalized, tailored experiences—that’s a fact.

Forrester 40

Forrester Marketing Report Lead Ranking Work Management 40