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Forrester B2B Summit EMEA 2023: Focusing on Customer-First

Modern B2B

research from February 2023, it was clear that CMOs were refocusing on the customer, as growth from new customers was looking tougher than ever. So, why the focus on the customer? and tech spending growth (YoY) is predicted at 3.6% (European Tech Market Forecast, 2022 to 2027) – all pretty banal. And you get focus.

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Martech set to exceed $215 billion by 2027

Martech

Global martech spend is projected to surpass $215 billion annually by 2027, up from $131 billion in 2023, according to a Forrester forecast. Last year, spend increased 10.9%, according to the report, Global Martech Software Forecast, 2023 – 2027. In 2022, annual growth peaked at 16.7%, according to Forrester.

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ZoomInfo + Chorus Upgrades: Deal Visibility, Data Accuracy

Zoominfo

These upgrades focus on three areas: Easier access to Chorus’ Momentum Insights feature Automatic transcription of calls from ZoomInfo Engage More accurate data feeding into Chorus The integrations help revenue teams develop stronger prospect and customer relationships, make better decisions, and win more business.

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AI Trends from 700+ Business Leaders Reveal Global Keys to Success

Salesforce Marketing Cloud

In January 2024, Salesforce commissioned Forrester Consulting to find answers to these gaps and more in the rapidly developing AI landscape. Keep up with global trends in AI Salesforce commissioned Forrester Consulting to survey 773 global decision-makers to find out how they succeed with AI-powered CRM — and what it all means for you.

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How AI is Changing the Sales Process

InsightSquared

In fact, sales reps spend just one-third of their time on selling, and they are instead struggling to keep up with their many administrative responsibilities in data entry, quote generation, and other tasks that take them away from customers. Another use of AI in B2B lead generation that’s gaining traction is predictive analytics.

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10 Strategies to Harness the Power of AI and Beyond in Sales

Lead Forensics

Get ready to leverage data-driven insights, improve forecasting accuracy, and become a sales superstar in the age of AI. AI can unlock a goldmine of customer data, revealing valuable insights into your leads’ challenges, interests, and online behavior.

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65+ Statistics About Artificial Intelligence

Zoominfo

Early adopters of AI have achieved significant benefits – including increased efficiency, cost reduction, improved customer experience, revenue growth, and more. IDC forecasts 75% of commercial enterprise apps will use AI by 2021 ( source ). Forrester forecasts one million U.S. The Impact of AI on Employment.