Listening to Your Customers In the Digital Age
The Effective Marketer
JANUARY 19, 2012
“You can’t just ask customers what they want and then try to give that to them. What do customers want? Let’s do a focus group and find out. The old-fashioned focus group still has its believers even with fiascoes like Pepsi Edge and a decades-long new-product failure rate of about 90%.” – BusinessWeek.
Let's personalize your content