SmartBrief - Marketing

JANUARY 22, 2024

This, along with developing a strategy for its purposeful utilization, creates an environment in which marketer and machine get smarter together and empower the customer-obsessed future of work. Let’s take a look at three trends in AI for B2B marketing that Forrester sees.

Marketing AI 83

Marketing AI B2B Marketing Trends Planning 83

Vision Edge Marketing

OCTOBER 10, 2023

Processes form the backbone of every customer-centric organization. Forrester research found that business process management (BPM) typically delivers 30-50% productivity gains. By continuously refining and optimizing processes, organizations can drive efficiency, productivity, and customer satisfaction.

Process 229

Process Optimization Work Management Marketing Management 229

Marketing Insider Group

DECEMBER 8, 2020

Digital transformation is a necessity to stay competitive and meet customer needs. B2B SMBs can achieve digital transformation with minimal friction by adopting the right technology, committing to digital marketing, empowering employees, and delivering optimal experiences for customers. The New Customer Experience.

Digital Transformation 277

Digital Transformation Marketing AI Work Management Marketing Management 277

Vision Edge Marketing

AUGUST 15, 2019

Being customer-centric as a company and in your Marketing is not optional. Forrester claims we’re in the age of the customer. Peter Drucker posited that “because the purpose of business is to create a customer, the business enterprise has two – and only two – basic functions: Marketing and Innovation. It is not optional.

Enterprise Management 174

Enterprise Management Peer-to-peer Marketing Management Forrester 174

Seismic

SEPTEMBER 16, 2020

The Forrester Wave : Sales Content Solutions, Q3 2020 report published this week. The day the Forrester Wave comes out is one I always look forward to. This year, Forrester redefined how it evaluates sales enablement. Simply put, our customers have made us better. Doug Winter, CEO and Cofounder, Seismic.

Enterprise Management 69

Enterprise Management Work Management Marketing Management Forrester 69

Martech

JANUARY 17, 2024

At a time when uncertainty about everything from war to global warming to economics dominates the headlines, the customer data platform is increasingly seen as one of the must-have elements of the martech stack. Fully 75% of global 100 organizations say CX is a top priority, according to Forrester Research. Click here to download!

Marketing AI 88

Marketing AI Enterprise Management Features Marketing Management 88

Vision Edge Marketing

JUNE 6, 2023

Today’s highly competitive business environment is driven by the always-moving customer-centricity goal post. It requires creating customer value which in turn requires a customer-centric approach. So, achieving sustainable growth requires more than just increasing revenue or market share.

Touchpoints 182

Touchpoints CMO Work Management Cross-Selling 182

Zoominfo

JUNE 11, 2021

Whether it’s using Instagram, TikTok, or other mediums, the pandemic has inspired more sales reps to try videos, whether they are customized clips to entice a target account or more general, consultative takes. Research analyst firm Forrester pegged increased use of videos by sales teams as a trend for 2021.

Zoominfo 130

Zoominfo Cold Calling Intent Signal Work Management 130

Zoominfo

JUNE 11, 2021

Whether it’s using Instagram, TikTok, or other mediums, the pandemic has inspired more sales reps to try videos, whether they are customized clips to entice a target account or more general, consultative takes. Research analyst firm Forrester pegged increased use of videos by sales teams as a trend for 2021.

Zoominfo 130

Zoominfo Cold Calling Intent Signal Marketing & Strategy 130

Biznology

JUNE 30, 2021

In fact, according to a recent Forrester report , 88% of organizations agree that the CMO’s position has drastically transformed over the last several years. A CMO takes care of your company’s customer-centricity, which leads to measurable business results. Great CMOs focus on customer experience, loyalty and engagement.

CMO 104

CMO Planning Work Management Paid Search Agency 104

Zoominfo

MAY 25, 2022

Sales intelligence uses data and sophisticated software for lead generation , creating an ideal customer profile , data quality management, and more. Create a Data-Based Ideal Customer Profile Sales intelligence also shapes an accurate ideal customer profile — a key component of business development. What is Sales Intelligence?

Ideal Customer Profiles 130

Ideal Customer Profiles Budget Programs Enterprise Management Tools 130

6sense

SEPTEMBER 29, 2021

6sense, the leading Account-Based Orchestration Platform , powered by AI, announces its rating as a leader in Forrester Research’s The Forrester Wave : B2B Customer Analytics, Q1 2019 report. Universally, reference customers cite depth in account propensity and in-market analysis as driving forces for staying loyal to 6sense.”.

Analytics 48

Analytics Forrester Marketing Management B2B 48

Martech

OCTOBER 21, 2021

The increasing number of devices, and people using them, has allowed brands to personalize customer experiences. We’ll equip our customers with even more technologies and cookies and what have you. It’s more data and more technology, but it doesn’t mean we see the customer.”. So what do we do? Journey-driven.

Organization 91

Organization Paid Search Agency Conference Digital Transformation 91

Seismic

MARCH 11, 2021

This week, Seismic was named a Leader in The Forrester Wave : Sales Social Engagement Solutions, Q1 2021 report. Six months ago, almost to the day, Seismic was also named a Leader in The Forrester Wave : Sales Content Solutions, Q3 2020 report.

Personalization 52

Personalization Forrester Content Social Media 52

ANNUITAS

DECEMBER 11, 2023

Go-to-market strategy and execution is rapidly evolving – driven by a combination of customer drivers, technology innovation and changing organizational strategy. In fact in many cases, these random acts of marketing barely cover existing customer churn and leave companies with a flat business, eroding growth. This may never change.

Marketing Analytics Tools 130

Marketing Analytics Tools Paid Search Agency Planning Budget Programs 130

Vision Edge Marketing

MAY 2, 2019

In their report, B2B Buyers Mandate A New Chart for Marketing and Sales, Forrester Research posited that, “The misalignment between sales and marketing teams continues to be a hot topic, even after a decade of B2B firms trying to solve this problem.” We agree – Marketing and Sales should be calibrated around the customer.

Top of Funnel 164

Top of Funnel Planning Work Management Paid Search Agency 164

Marketing Insider Group

OCTOBER 15, 2020

We were followed on the Webinar World agenda by both Forrester and SiriusDecisions analysts – organizations I had also worked with for many years. If you think about a large event a company would run, it is actually a series of various experiences for different personas and for different stages of the buyer and customer journey.

Digital Transformation 356

Digital Transformation Webinar Metrics Planning B2B Thought Leadership 356

SpotMe Blog

JUNE 28, 2023

1 SpotMe Named a Leader in The Forrester Wave : B2B Event Management Technology, Q1 2023 report. SpotMe , named an all-in-one event management platform in The Forrester Wave report, is one of the best alternatives to Boomset.

Enterprise Management 52

Enterprise Management Webinar Metrics Marketing Management Best Practices 52

Martech

FEBRUARY 17, 2022

A major theme at the upcoming MarTech conference will be the dramatic ways in which the customer journey has changed over the last two years. Bruno previously spent almost five years at Forrester on the sales technology and B2B e-commerce beat. “I “Actually being a partner with our customers is really important to us.

Top of Funnel 91

Top of Funnel B2B Forrester B2B Sales 91

Allocadia

APRIL 14, 2020

Allocadia was identified as a Strong Performer, providing “best-in-class money management capabilities” in the Forrester Wave Q1 2020 review of Marketing Resource Management (MRM) providers. . Forrester describes MRM as the central nervous system for marketing operations: it connects planning to execution. Don’t just take it from us!

Resource Management 59

Resource Management Class Work Management Marketing Management 59

Content Standard

APRIL 5, 2021

Today’s customers understand their value to businesses, and they know that the digital era of business is saturated with solutions providers jockeying to sell to their target audience. This awareness helps bolster efforts at personalization that connect marketing efforts to specific customer pain points.

Top of Funnel 106

Top of Funnel Differentiation Paid Search Agency Thought Leadership 106

Sana Commerce

JANUARY 5, 2023

We’re going to see the manufacturing industry trend of manufacturers striving to evolve their business operations in order to keep up with their business shifting to an online environment mid-pandemic. Improve customer experience. These features are vital for manufacturers to provide an excellent customer experience online.

Trends 98

Trends Digital Transformation Forrester Order 98

SmartBrief - Marketing

JULY 25, 2023

Meanwhile, customer expectations continue to grow as consumers expect brands to meet them wherever they are across their preferred apps and social channels. In contrast, less than 15% of the marketing leaders surveyed by Forrester said they planned to cut their marketing technology budget or social media marketing spend.

Campaigns 52

Campaigns Marketing Budget Forrester Budget Programs 52

Vision Edge Marketing

NOVEMBER 1, 2018

“Customer experience (CX) is the new Marketing battlefront,” declared Gartner in their Customer Experience study. There’s good reason to invest in improving customer experience. So what is customer experience, and how can you improve it? Map key customer touch points and identify potential breakpoints.

Touchpoints 171

Touchpoints Customer Satisfaction Work Management Advertising Benchmark 171

Adobe Experience Cloud Blog

FEBRUARY 3, 2011

by Katie Byrnes The Forrester paper, the CMO Mandate: Adapt or Perish , truly embraces the idea of survival of the fittest. To avoid extinction and survive in the digital age, Forrester explains that you must take the following approach: employ Adaptive Brand Marketing. Prioritize efforts to become more adaptive.

Forrester 48

Forrester Paper Research CMO 48

Martech

JANUARY 26, 2022

In previous articles, I addressed how CMOs and leaders have had to navigate an array of emerging trends, from new digital demands and customer preferences to growing workforce dispersion and diversity. According to McKinsey , the future of work is hybrid, and Forrester dubbed 2022 the “year to be bold” as demands only grow stronger.

Trends 78

Trends Customer Satisfaction Forrester Touchpoints 78

Zoominfo

MAY 8, 2020

So why is it that so many companies shop for new customers as if they are combing every inch of the grocery store – hoping things will magically jump off the shelf and into their carts? It’s typically measured in terms of revenue, but can also be thought of as the total population of organizations that could become your customers.

Enterprise Management 273

Enterprise Management Marketing Management Analysis Marketing Analytics Tools 273

Martech

AUGUST 30, 2022

The disruptions brought about by the COVID-19 pandemic have resulted in businesses renewing their appreciation for existing customers, as well as customer journey orchestration (CJO) tools that help guide and enhance the journey. Read next: What is customer journey analytics? The end-to-end customer journey.

Touchpoints 93

Touchpoints Gartner Word of Mouth Loyalty 93

Martech

SEPTEMBER 29, 2023

Which are best for my industry and for my customers? It enables a real 360-degree view of the customer across first-, second- and third-party data. You can craft copy and design changes using their AI tool, and make personalized landing pages and emails customized to what’s known about the visitor. And so many choices out there.

Marketing Automation Services 84

Marketing Automation Services Budget Programs B2B Marketing Enterprise Management 84

Vidyard

JANUARY 8, 2021

This virtual bootcamp focuses on how to blend video-based technology, digital tools and virtual communication channels into your existing sales process to engage remote buyers and access more opportunities within the virtual selling environment. SalesLabs: B2B Sales Training for Modern Sales Teams. Remote Sales Training and SKO Kit.

Training 141

Training Top of Funnel Resources Work Management 141

Adobe Experience Cloud Blog

OCTOBER 9, 2018

In a recent Marketo webinar , Lori Wizdo, VP and Principal Analyst at Forrester Research , recommended aligning the report with the business objective of the stakeholder who’s receiving it. Source: Lori Wizdo, Forrester Research. However, are our stock metrics the ones we should be communicating upward? For example: Stakeholder.

Sales Qualified Leads 132

Sales Qualified Leads Cost per Lead Touchpoints Forrester 132

Vidyard

APRIL 8, 2021

In 2020 during the COVID-19 pandemic, sales teams across the globe were quickly thrown into an environment that was required to sell digital-first. Trend forecasting from analysts like Forrester views using video for sales moving from “test” to “invest” and an imperative part of any sales journey.

Advertising Benchmark 79

Advertising Benchmark Video Marketing Forrester Forecasting 79

Directive Agency

DECEMBER 13, 2019

The proliferation of digital information has created a new buying environment. Forrester highlights this in a study where it was concluded that more than half (59%) of buyers prefer not to interact with sales representatives as their primary source of research. is superior to speaking with sales professionals. .

Peer-to-peer 102

Peer-to-peer SERP Comparison Purchase Intent 102

Martech

JANUARY 14, 2022

As a tech customer and martech leader, you’ll want to be on the alert for zombies in your portfolio. Forrester and Gartner lauded the firm for more than a decade, even as licensees labored under mountains of technical debt. Two decades later, the situation has changed a bit. ” OpenText is not alone.

Enterprise Management 105

Enterprise Management Marketing Management Vendors Burn Rate 105

ClickZ

APRIL 29, 2020

Others, however, were acquired by the client brands themselves, including McDonald’s and Nike, to craft elements of more custom-tailored marketing strategies. Forrester projections show spending on global marketing automation tech hit $13.4 The rapid growth of martech. Martech’s ecosystem is growing rapidly. billion, by 2023.

Marketing Automation Services 129

Marketing Automation Services Work Management Marketing Management Budget Programs 129

Seismic

AUGUST 31, 2020

In many ways the current environment has forced companies to accelerate their shift to digital — paving the way for interactive sales content. Breaking through the content noise has never been easy, and for customers the current remote environment has made it more challenging than ever before. Personalization at scale.

Content 88

Content Touchpoints Buyer's Journey Television marketing 88

SpotMe Blog

OCTOBER 7, 2023

A medical conference app can alleviate much of your stress and help you make the most out of your conference by centralizing all your content in one, compliant environment, streamlining data collection through powerful CRM integrations, and automating targeted communications with HCPs.

Conference 52

Conference Enterprise Management Work Management Marketing Management 52