| | | Digital Voices | | Customer | 94 articles |
| Page 1 of 1 | Previous | Next | DIGITAL VOICES MAY 16, 2012 5 Ways to Use Social Media to Redefine Customer Value Proposition The past decade has brought about amazing changes in the way customers communicate, how they send and receive information, how they search, and how they purchase goods and services. According to Dhruv Grewal – Chair of Commerce & Electronic Business for Babson who spoke at a recent social media consortium at the college, the changes and advances in social, mobile, and online technologies have created a perfect storm and are forcing firms to change their tack and redefine their customer value propositions. Content + Answering Customer Questions = Formula for Success. | DIGITAL VOICES MARCH 1, 2013 Incorporating the Future of Mobile Into Your Marketing Strategy Including mobile in the marketing strategy is increasing ROI for many businesses that are discovering how best to engage with their customers wherever they are. Companies are also getting better at providing great customer service using mobile technology helping them to maintain a happy consumer base. Is your company taking full advantage of its mobile opportunities? 2] [3]. releases. | DIGITAL VOICES DECEMBER 6, 2011 5 tips to Improve Your Company’s Customer Service on the Web Companies that still provide phone support for customers are looking to the Internet to provide a lower cost, more efficient channel to connect customers with the resources they need to solve their problem. This is particularly true for customers who are accustomed to, or feel they require, the human interaction available via phone. Provide customers help on their own terms. | DIGITAL VOICES JUNE 22, 2012 After You Invest In Mobile Offerings, Invest In Your Mobile Marketing According to Antenna, an independent mobile application platform vendor, brands report varying success with their mobile strategies to date, with 33 percent saying that they have had adoption by half to three-quarters of their customers, 29 percent. by one-quarter of customers, 22 percent by less than a quarter and only 16 percent report widespread adoption. and U.K )? 32% Web apps. | | | | | | | | | -
DIGITAL VOICES | TUESDAY, AUGUST 21, 2012 Branded Content Curation Strategy for B2B marketers using Scoop.It must admit, I have jumped on this bandwagon and I’m happy to say that after looking at several tools (including Pinterest, Pearltrees and a couple others) I settled on a pretty cool one that not only makes it easy for me to collect and lay out the content I discover, but it also gives me some pretty powerful customization tools to create a branded experience for my visitors. Today, I’d like to talk a bit about content creation’s cousin, curation. Content curation has become, arguably, one of the most popular activities on the social web. Scoop.it Results? MORE >> -
DIGITAL VOICES | TUESDAY, APRIL 19, 2011 Relevance Never Goes Out Of Style: The Importance Of Email Segmentation There are certainly many other qualities that can be used to get to know your prospects and customers. Developing a personal relationship with your potential customers by providing them relevant advice and targeted offers will really warm them up to you. When I think about the steps I take to triage my email inbox, it usually goes something like this: I quickly use the SPAM button to get rid of obvious garbage, like when I see “Via8ra” or “Nice to meet you I’m Greta.”. have a folder to which I automatically divert all the commercial mailings I’ve asked for. Hurry up MORE >> -
DIGITAL VOICES | WEDNESDAY, JULY 13, 2011 Marketing Metrics: The key to marketing ROI This evolution of how consumers view and respond to marketing messages have provided us with a variety of ways to track and analyze the effectiveness of the messages to which customers are responding. The task of moving a potential client through the sales funnel requires the marketer to consider many important factors when planning campaigns: Customer Interest : The sale of a service or complex product results from a business need that originates with the client. Customer path analysis : What are the most common routes customers are taking down the sales funnel? MORE >> -
DIGITAL VOICES | TUESDAY, AUGUST 28, 2012 How to decide between Mobile App and Mobile Site Development [Video] According to the etailing group, 85 percent of merchants say mobile commerce is a focus in 2012 [1] , and other studies show that brands that have a mobile app are more favorably viewed by customers than those that do not [2]. Developing a mobile strategy for your business or enterprise is no longer a nice-to have or luxury item. If you’re serious about staying competitive, having a significant presence in the mobile space is mandatory. 1] Source: the etailing group, 2012. 2] Source: Luxury Institute, 2012. MORE >> -
DIGITAL VOICES | THURSDAY, MARCH 21, 2013 5 Mobility App Adoption Ideas – If you build it, will they come? Save steps by allowing the app to interface directly with the users’ calendar or contacts apps, adding appointments, reminders and customer information to their phone or tablet as appropriate. Make your app fun – give it some “wow” factor: Of course your purpose is to transact business with your custom mobile app, but that doesn’t mean you have to be stodgy. In earlier blogs I’ve discussed some ways to identify the best opportunities for companies to increase profits with mobile apps. MORE >>
- Mobile Apps vs. Mobile Web – I don’t care how you get here, but get here if you can! DIGITAL VOICES | WEDNESDAY, FEBRUARY 15, 2012
- 8-track tapes, Hula Hoops and QR codes in Mobile Marketing DIGITAL VOICES | MONDAY, DECEMBER 3, 2012
- Scaling Up To Handle Big Data Analytics – The Cloud Could Be The Key DIGITAL VOICES | MONDAY, AUGUST 20, 2012
- The Holidays, Gingerbread Houses and Breadcrumbs in Website Navigation DIGITAL VOICES | MONDAY, DECEMBER 10, 2012
- Keeping Design in Mind: Creating a Curiosity Cascade DIGITAL VOICES | THURSDAY, MARCH 31, 2011
- The U.S. Army Deploys A Mobile Strategy Fit For Your Business DIGITAL VOICES | WEDNESDAY, MARCH 28, 2012
- Driving Social Engagement (Part 1) - Facebook's "like" and"share" buttons and how they can work for your social media marketing DIGITAL VOICES | MONDAY, APRIL 30, 2012
- 13 ways to make an iPad your sales force’s WM(b)D DIGITAL VOICES | MONDAY, SEPTEMBER 17, 2012
- Reciprocal Link Building to Improve your Websites Search Ranking (SEO) DIGITAL VOICES | FRIDAY, NOVEMBER 18, 2011
- White Elephants on the Web DIGITAL VOICES | THURSDAY, MAY 10, 2012
- Driving Social Engagement (Part 3) - How Google+ can be used in your social media marketing DIGITAL VOICES | WEDNESDAY, MAY 16, 2012
- Social Media Buttons For Facebook - Driving Social Engagement Series DIGITAL VOICES | MONDAY, APRIL 30, 2012
- Branded Content Curation for B2B marketers using Scoop.It DIGITAL VOICES | TUESDAY, AUGUST 21, 2012
- Top 10 considerations for an Intranet redesign DIGITAL VOICES | FRIDAY, JULY 9, 2010
- The Holy Grail of Online Marketing: The Email List. DIGITAL VOICES | TUESDAY, MARCH 15, 2011
- Identifying & Selecting the right Content Management System for your website (part 1 of 2) DIGITAL VOICES | MONDAY, AUGUST 8, 2011
- Maximizing the effectiveness of your social marketing activities DIGITAL VOICES | FRIDAY, JULY 16, 2010
- Email Deliverability: Making it into the inbox. DIGITAL VOICES | MONDAY, MARCH 21, 2011
- How Social Media Marketing is Driving Big Businesses DIGITAL VOICES | WEDNESDAY, FEBRUARY 13, 2013
- HTML5 – an Awesome Option for Cross-Platform App Development DIGITAL VOICES | FRIDAY, DECEMBER 14, 2012
- Harnessing the actionable web chatter DIGITAL VOICES | SUNDAY, APRIL 24, 2011
- Beyond minimalism in the on-the-go music information experience DIGITAL VOICES | SUNDAY, NOVEMBER 14, 2010
- Big Data and the New Marketing Paradigm DIGITAL VOICES | TUESDAY, MAY 22, 2012
- Enterprise Content Management Vendor Predictions DIGITAL VOICES | SATURDAY, SEPTEMBER 11, 2010
- The U.S. Army Deploys A Mobile Strategy Fit For Your Business DIGITAL VOICES | WEDNESDAY, MARCH 28, 2012
- Why is social media so difficult for B2B? DIGITAL VOICES | SATURDAY, NOVEMBER 6, 2010
- Mobile App Competition is Fierce - Focus on Value to Win DIGITAL VOICES | WEDNESDAY, MARCH 13, 2013
- Improve User Experience with Breadcrumbs in Website Navigation DIGITAL VOICES | MONDAY, DECEMBER 10, 2012
- Enterprise Mobility Apps – Can They Really Deliver Bottom Line Results? DIGITAL VOICES | TUESDAY, MARCH 5, 2013
- Requirements Analysis – a Critical First Step in Web Site Design. DIGITAL VOICES | TUESDAY, FEBRUARY 19, 2013
- Understand your Data to Better Serve your Customers and Increase Sales DIGITAL VOICES | TUESDAY, OCTOBER 4, 2011
- Drivers of Finite Promotional Periods DIGITAL VOICES | WEDNESDAY, OCTOBER 5, 2011
- Keep your content rich, engaging, and fresh to help SEO and ensure repeat visits DIGITAL VOICES | WEDNESDAY, OCTOBER 12, 2011
- Best Practices for Creating and Promoting your Company Blog DIGITAL VOICES | THURSDAY, NOVEMBER 10, 2011
- Reciprocal Link Building to Improve your Websites Search Ranking (SEO) DIGITAL VOICES | FRIDAY, NOVEMBER 18, 2011
- The Best Multichannel Digital Campaigns of 2011 - Get Inspired to Create! DIGITAL VOICES | THURSDAY, DECEMBER 1, 2011
- 5 tips to Improve Your Company’s Customer Service on the Web DIGITAL VOICES | TUESDAY, DECEMBER 6, 2011
- Understand your Data to Better Serve your Customers and Increase Sales DIGITAL VOICES | TUESDAY, OCTOBER 4, 2011
- Drivers of Finite Promotional Periods DIGITAL VOICES | WEDNESDAY, OCTOBER 5, 2011
- Keep your content rich, engaging, and fresh to help SEO and ensure repeat visits DIGITAL VOICES | WEDNESDAY, OCTOBER 12, 2011
- Best Practices for Creating and Promoting your Company Blog DIGITAL VOICES | THURSDAY, NOVEMBER 10, 2011
- Reciprocal Link Building to Improve your Websites Search Ranking (SEO) DIGITAL VOICES | FRIDAY, NOVEMBER 18, 2011
- The Best Multichannel Digital Campaigns of 2011 - Get Inspired to Create! DIGITAL VOICES | THURSDAY, DECEMBER 1, 2011
- 5 tips to Improve Your Company’s Customer Service on the Web DIGITAL VOICES | TUESDAY, DECEMBER 6, 2011
- Mobile Apps vs. Mobile Web – I don’t care how you get here, but get here if you can! DIGITAL VOICES | WEDNESDAY, FEBRUARY 15, 2012
- The U.S. Army Deploys A Mobile Strategy Fit For Your Business DIGITAL VOICES | WEDNESDAY, MARCH 28, 2012
- Mobile Apps vs. Mobile Web – I don’t care how you get here, but get here if you can! DIGITAL VOICES | WEDNESDAY, FEBRUARY 15, 2012
- The Best Multichannel Digital Campaigns of 2011 - Get Inspired to Create! DIGITAL VOICES | THURSDAY, DECEMBER 1, 2011
- The Holy Grail of Online Marketing: The Email List. DIGITAL VOICES | TUESDAY, MARCH 15, 2011
- Identifying & Selecting the right Content Management System for your website (part 1 of 2) DIGITAL VOICES | MONDAY, AUGUST 8, 2011
- 5 Steps to an Integrated Marketing Strategy DIGITAL VOICES | TUESDAY, AUGUST 23, 2011
- Identifying & Selecting the right Content Management System for your Website (part 2 of 2) DIGITAL VOICES | SUNDAY, AUGUST 28, 2011
- Understand your Data to Better Serve your Customers and Increase Sales DIGITAL VOICES | TUESDAY, OCTOBER 4, 2011
- Drivers of Finite Promotional Periods DIGITAL VOICES | WEDNESDAY, OCTOBER 5, 2011
- Innovating with the customer experience in mind DIGITAL VOICES | MONDAY, JULY 7, 2008
- Creating a positive first impression for the general public DIGITAL VOICES | TUESDAY, JULY 20, 2010
- Improving conversion rates for your online channel DIGITAL VOICES | THURSDAY, MAY 1, 2008
- The online identity crisis DIGITAL VOICES | FRIDAY, SEPTEMBER 12, 2008
- Mojo-The Circuit DIGITAL VOICES | MONDAY, MAY 5, 2008
- The 11 commandments of football - for Managers DIGITAL VOICES | WEDNESDAY, APRIL 30, 2008
- The 11 commandments of football – for Managers DIGITAL VOICES | WEDNESDAY, APRIL 30, 2008
- The 11 commandments of football – for Managers DIGITAL VOICES | WEDNESDAY, APRIL 30, 2008
- Improving conversion rates for your online channel DIGITAL VOICES | THURSDAY, MAY 1, 2008
- Innovating with the customer experience in mind DIGITAL VOICES | MONDAY, JULY 7, 2008
- Top 10 considerations for an Intranet redesign DIGITAL VOICES | FRIDAY, JULY 9, 2010
- Maximizing the effectiveness of your social marketing activities DIGITAL VOICES | FRIDAY, JULY 16, 2010
- Enterprise Content Management Vendor Predictions DIGITAL VOICES | SATURDAY, SEPTEMBER 11, 2010
- Comparing HTML5 and Flash DIGITAL VOICES | THURSDAY, SEPTEMBER 23, 2010
- Comparing HTML5 and Flash DIGITAL VOICES | THURSDAY, SEPTEMBER 23, 2010
- Mobile Trends: From custom device apps to rich browser-based mobile apps DIGITAL VOICES | SATURDAY, OCTOBER 2, 2010
- Mobile Trends: From custom device apps to rich browser-based mobile apps DIGITAL VOICES | SATURDAY, OCTOBER 2, 2010
- Why is social media so difficult for B2B? DIGITAL VOICES | SATURDAY, NOVEMBER 6, 2010
- Email marketing: Strategy and best practices for communicating with customers. DIGITAL VOICES | THURSDAY, MARCH 3, 2011
- Email marketing: Strategy and best practices for communicating with customers. DIGITAL VOICES | THURSDAY, MARCH 3, 2011
- The Holy Grail of Online Marketing: The Email List. DIGITAL VOICES | TUESDAY, MARCH 15, 2011
- Email Deliverability: Making it into the inbox. DIGITAL VOICES | MONDAY, MARCH 21, 2011
- Keeping Design in Mind: Creating a Curiosity Cascade DIGITAL VOICES | THURSDAY, MARCH 31, 2011
- Relevance Never Goes Out Of Style: The Importance Of Email Segmentation DIGITAL VOICES | TUESDAY, APRIL 19, 2011
- Best Practices for Designing Effective Landing Pages DIGITAL VOICES | TUESDAY, MAY 10, 2011
- Identifying & Selecting the right Content Management System for your Website (part 2 of 2) DIGITAL VOICES | SUNDAY, AUGUST 28, 2011
- Bootstrapping a Marketing Program with Analytics DIGITAL VOICES | TUESDAY, AUGUST 30, 2011
- Understand your Data to Better Serve your Customers and Increase Sales DIGITAL VOICES | TUESDAY, OCTOBER 4, 2011
- Keep Your Content Rich, Engaging, and Fresh to Help SEO and Ensure Repeat Visits. DIGITAL VOICES | WEDNESDAY, OCTOBER 12, 2011
| |