Your Customer Service Sucks, But I’m Still A Customer
Digital B2B Marketing
OCTOBER 13, 2011
Over two days, we had an awful customer experience. But today, I am drafting this post on the train, living proof not every aspect of the customer experience matters. Why do customers buy from you? What situations do you win customers in, and when do you lose? The first time, we felt disregarded. Trimet understands this.
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