Remove customer

Digital B2B Marketing

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Your Customer Service Sucks, But I’m Still A Customer

Digital B2B Marketing

Over two days, we had an awful customer experience. But today, I am drafting this post on the train, living proof not every aspect of the customer experience matters. Why do customers buy from you? What situations do you win customers in, and when do you lose? The first time, we felt disregarded. Trimet understands this.

Service 100
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Your Customer Service Sucks, But I’m Still A Customer

Digital B2B Marketing

Over two days, we had an awful customer experience. But today, I am drafting this post on the train, living proof not every aspect of the customer experience matters. Why do customers buy from you? What situations do you win customers in, and when do you lose? The first time, we felt disregarded. Decide How You Compete.

Service 100
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Your Customer Service Sucks, But I’m Still A Customer

Digital B2B Marketing

Last week, my commute home was interrupted. I was frustrated when my train was behind schedule, and then taken out of service. My reaction was similar to the reaction of those around me. “We are all late because your trains are running behind schedule, and your response is to kick us off the train and [.].

Service 100
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Three Reasons To Stop Calling Customers “Assets”

Digital B2B Marketing

Customers Drive Your Business, They Are Not Your Assets. Yesterday’s #IMCchat (Integrated Marketing Communications) on Twitter included a conversation about customers as assets. I don’t believe customers should be called assets, and I found myself in a very lonely minority. You Serve Customers. You Own Assets.

Twitter 100
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Is Social Media Just Winning Price Sensitive Customers?

Digital B2B Marketing

In social media, marketers buy attention with promotions or discounts. And research shows consumers expect this from marketers. 44% connect with brands on Twitter for discounts (source). The problem is, buying attention is an old school mindset, plopped into a new communication paradigm.

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Marketers: Show Your Love

Digital B2B Marketing

Your potential customers will live on without you, but you cannot exist without them. Saying “We Love Our Customers” isn’t nearly enough. You need to start showing your customers, prospects and potential prospects you love them every day. How to Win Customers and Influence Word of Mouth. Show Your Love.

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No, Content Will Not Kill Advertising

Digital B2B Marketing

Content encapsulates your perspectives, advice or even elements of the customer experience. The Customer Experience. The actual customer experience is the ultimate experience but it reaches the fewest people. Neither is content, sales or a great customer experience. Conveniently, content is the next step.