ANNUITAS

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Salesforce and Google Release AI-powered Commerce Tools with B2B Implications

ANNUITAS

New Global Promotion Management tools join marketing data with AI insights to better approximate future pricing and craft more successful rewards programs, and new Referral Marketing tools, which can help build referral and loyalty programs and optimize usage and results.

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Salesforce Deepens AI Integration, Targets Employee Productivity for Initial GTM Enhancements

ANNUITAS

Salesforce can still be used as a customer data platform (CDP) and/or a data lake, but at scale it makes sense to be utilizing third party data providers, both due to costs and to ensure a broader set of data beyond what’s in the CRM.

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Key Findings from the 2021 ANNUITAS Enterprise Marketing Automation Platform Analysis

ANNUITAS

Does it offer a solid integration with Salesforce (or other, leading CRM), including a view into the lead, contact, account and opportunity objects? Three, all of the add-ons and plug-ins result in decreasing strategic use of CMS, MAP, and CRM; thus, core systems are used in a less sophisticated and mature fashion over time.

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Five Signs You Aren’t Getting the Most Out of Your Chat Tool

ANNUITAS

People use chat tools for all sorts of reasons: to get their questions answered, ask about pricing and demos, solve a problem, speak to a representative, and more. Chat should be holistically applied to your sales, marketing, and customer support functions. But most companies are using chat in only one of those roles.

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AI and Full Journey Support Highlight HubSpot’s Latest Moves

ANNUITAS

At the conference the marketing automation company, turned CRM company … now turned “Customer Platform” company, revealed more about their platform, including how AI and “Smart CRM” will make their platform more powerful for everyday users. The AI additions are in line with what other CRM and GTM vendors are adding.

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Zoho is Quietly Building an AI-Powered Go-to-Market Tech Stack

ANNUITAS

The company has been hard at work building what I see as a set of go-to-market enablement tools aimed at the small and middle markets (think: a few hundred to a few thousand employees) that are simple to use, powered by AI, and priced right for smaller enterprises. However, Zia is more of an analytics and machine learning algorithm.

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The Real Cost of a Short-term Go-to-market Mindset

ANNUITAS

Yet this short-term mindset has an ultimate price, with both strategic and quantitative implications. It also unifies formerly siloed go-to-market systems, such as CMS, Marketing Automation Platforms and CRM, and creates a basis for them to not only be integrated but also to work together.

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