prospect 
Customer Experience Matrix
JUNE 2, 2009
CRM vendor RightNow offers something similar under the label of Cloud Links. - add social media data to prospect profiles. InsideView is gaining the most attention for this at the moment. These can be loaded into sales and CRM systems to make them easily accessible.
B2B Marketing Zone Posts
OCTOBER 5, 2010
Social CRM: social media and communities in customer relationship management and marketing - Conversionation , September 9, 2010 Let me start this post with a quote from “Using your customers’ desired actions to increase your sales”, a paper Gerry McGovern and Kristin Zhivago published earlier this year. But what about sales prospecting?
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