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Salesforce and Google Release AI-powered Commerce Tools with B2B Implications

ANNUITAS

Overview During the National Retail Federation’s NFR 24 conference, Salesforce and Google released a slew of AI-powered tools aimed at reducing go-to-market (GTM) friction. Google has released a new set of chatbots for automated commerce, as well as some new self-service customer service tools and search optimization capabilities.

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What is CRM retargeting and why does it matter?

Liveintent

To continue delivering relevant, personalized experiences, advertisers will need to lean on their first-party data to enable customer relationship retargeting (CRM retargeting) and engage existing and prospective customers. To understand CRM retargeting one must first understand first-party data. What is CRM data?

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A Review of Retargeting Strategies to Test

NuSpark Consulting

CRM retargeting: Use customer relationship management (CRM) data to target users who have previously engaged with your brand, such as past customers or subscribers. Cart abandoners: Reach users who have added products to their shopping cart but did not complete the purchase.

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How to Use Your Google Shopping Feeds to Improve the Subscriber Experience

Litmus

By relying on a Google Shopping Feed to dynamically display products, you can spend less time worrying about a bad brand experience due to a customer being disappointed to find the product they want is no longer in stock. After all, brand experience can make or break shopper loyalty. Product information that may be included: SKU.

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Why CRM and automation platforms go hand in hand

ClickZ

Having a library of email templates available in your CRM streamlines the communication process and shaves so much time off drafting an original email every time a lead or a customer needs to be contacted. SEO assistance is a game changer in the CRM industry. Essential marketing features of a CRM. Leveraging automation.

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Driving Success Through Metrics

SmartBug Media

Net Promoter Score (NPS): Evaluate customer loyalty and the likelihood of customer referrals. The NPS segments customer responses into three categories: promoters, detractors, and passives. Upsell conversion rate: Measure the percentage of customers who purchase additional products or services when presented with an upsell opportunity.

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5 Steps for Creating a B2B Digital Marketing Strategy

The Marketing Blender

It’s often ideal if you can focus your organic and paid keyword strategy on commercial or “bottom of the funnel” keywords that indicate your target audience is about to make a purchase decision. Always begin with Google Analytics and get your tracking set up for your website. However, these are often the most expensive to bid on.