Genius.com Adds Short URLs to Capture Social Media Replies
Customer Experience Matrix
JULY 27, 2009
In Genius’s case, this means that visitors can be associated with a company via their IP address, offered an online chat and scored on their activities and form responses, while salespeople can be alerted to important events, find related data or leads in JigSaw or LinkedIn , replay the Web site visit and access the full activity history.
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