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PowerViews with Jim Dickie: Customer-centric is Key

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Jim is Managing Partner at CSO Insights, a research firm that specializes in benchmarking how companies are leveraging people, process, and technology to optimize the way they market to, sell to, and service customers. Jim is also an author and often-requested keynote speaker at sales management, CRM and E-Business conferences.

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If You Work for a Company that Doesn’t Believe in Marketing, Resign

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He means create a product that solves a need, and where profit is the result. Peter Drucker is more widely quoted as saying "Because the purpose of business is to create a customer, the business enterprise has two—and only two—basic functions: marketing and innovation. Marketing and innovation produce results; all the rest are costs.

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PowerViews with Ginger Conlon: Trustability & Your Customer's Voice

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She is responsible for the direction and day-to-day editorial operations of award-winning publications including the executive journal, Customer Strategist; online business publication, 1to1 Magazine; its e-newsletter, Weekly Digest; and Think Customers: The 1to1 Blog. Social Megaphones, Trustability and Great Customer Experiences.

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Is AI impacting Inside Sales Rep Revenue? Mike Plante of InsideSales Says it Is.

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Because of this, CRM Radio and the sister program SLMA Radio, have been interviewing executives on the subjects of the marketing and sales uses of Artificial Intelligence. In our open dialogue with InsideSales’ CMO Mike Plante we explore ways that inside sales rep productivity (code word for revenue) is shifting for the better.

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Why Marketing Management Must Master Deep Digital Analytics

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It’s no longer enough, she realized, to just take the CRM or marketing automation system stats and determine where to spend the company’s growing marketing budget in order to find qualified leads and buyers. She now has a quota for raw inquiries, qualified leads, and revenue by product tied to marketing campaigns and various website stats.

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How to Turn Sales Leads into Revenue, Not Just Work

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These companies have a very high demand for their products and services, but they still need strong lead generation and qualification processes. The lead development process typically starts one of two ways: In the first instance, a suitable prospect may indicate a pain point that designates a need in your company, products, or expertise.

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Marketing and Sales: Done Well (2015) Do Better (2016) - Part 3 of 3

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And mangers must stop playing CRM desk jockey and get back to the basics—meeting 1:1 with their people, conducting great sales team meetings, and getting out in the field with reps. All this, combined with an endless flow of information and distractions, will decrease productivity—when their entire organization is focused on increasing it.