Trending Sources

Spring 2016 Product Release Highlights

Captora

This next generation of products and services will simplify marketers’ ability to prioritize, launch, and optimize a portfolio of high performing campaigns across Search, Advertising, and Social channels. New Product Release Highlights. Want to see a full product demo? The post Spring 2016 Product Release Highlights appeared first on Captora Blog.

What Is CRM (Customer Relationship Management) Software?

Hubspot

CRM stands for 'customer relationship management.' I know, I know -- that doesn't exactly clear things up. Keep on reading, folks, and we'll explain exactly what CRM software is and how to figure out whether you actually need one. And if you decide your business could use a CRM system of its own, get HubSpot's free CRM software here. What Is CRM Software?

Social CRM By Numbers [INFOGRAPHIC]

It's All About Revenue

The buzz phrase “Social CRM” shouldn’t make you hit the panic button – it should make you think more proactively about how social channels present unique opportunities to have more meaningful interactions, and close more deals. Social CRM By Numbers [INFOGRAPHIC] is from Eloqua’s It’s All About Revenue, a Blog Covering Business To Business Marketing.

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Make the most of your CRM this year

Biznology

Maybe you started working with a CRM last year, but you didn’t get it set up in the most efficient way to meet your business needs. Don’t worry – you can still take advantage of all the great features a CRM has to offer. When used correctly, it can help improve customer retention with better service and more personalized marketing, which leads to customer loyalty.

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Content Marketing 2016: Staffing, Measurement, and Effectiveness

emerged with smart products that offer features like. platforms, and customer relationship management. CRM) integrations. attention from a high level of production to. increase productivity. Copyright © 2015 Contently. All rights reserved. contently.comBy Jordan Teicher Content. Marketing. 2016 STAFFING, MEASUREMENT, AND. Introduction II. Methodology III. little.

2014: Enter CRM Intelligence

Sales Intelligence View

As we head into 2014 I am sure of one thing: CRM Intelligence is making a name for itself. Tens of thousands of companies have realized that success is fueled by a CRM process that employs market insight, accurate company data, and customer intelligence. This is CRM Intelligence – the new lifeblood of marketing and sales. This is the foundation of CRM intelligence.

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How to Get Started with Social CRM

It's All About Revenue

by Jesse Noyes | Tweet this Today’s post is adapted from the Grande Guide to Social CRM , written by the well-known social CRM thinker, Paul Greenberg. There’s a lot of talk about social CRM these days, but precious little action. This is at least partly, if not wholly, due to a misunderstanding of what social CRM is. Involve Your Customers.

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What Is CRM? [FAQs]

Hubspot

We talk a lot about using your blog to answer questions your customers have. And in that spirit, we’ve been using our blog to answer some of the questions that people ask most frequently when they call in to our sales and customer service representatives. Today’s question of the day: What is CRM? If you run a small business or work in sales, you''ve probably heard of CRM.

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Meet the Insider Who Runs the Microsoft Dynamics CRM Facebook Group

Sales Intelligence View

Product Manager, Platform, at InsideView, was recently featured on CRM Audio, The Dynamics CRM Podcast, to talk about his management of the Microsoft Dynamics CRM group on Facebook. The podcast, which is completely focused on Microsoft Dynamics CRM, is hosted by Joel Lindstrom, George Doubinski, and Shawn Tabor. Our own Menno te Koppele, Sr. In […].

Optimizing the Digital and Social Customer Experience

Social Marketing Forum

In its 2009 article on the consumer decision journey McKinsey wrote “Consumers are moving outside the purchasing funnel—changing the way they research and buy your products. Customer service Relationship marketing Social business Social CRM Social media marketing Touchpoint marketing Bryan Eisenberg customer journey Dion Hinchcliffe McKinsey touchpoints W.H.

CRM Evolution Conference: Mobile Really Does Change Everything About Marketing

Customer Experience Matrix

I snuck down to Washington DC yesterday for a few hours at the CRM Evolution conference, where a critical mass of industry experts triggered a chain reaction of interesting thoughts. The first was that customer systems should read most data directly from the system that created it rather than loading that data into a master database. It’s certainly true that the sheer volume of customer-related data has increased to the point where replicating it all into a central system would be a massive project. But the argument I heard this week was stronger than that.

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HubSpot Jumps into the CRM Marketplace

Customer Experience Matrix

Hell probably didn’t freeze over today but there might have been a light frost: after years of rejecting the option, HubSpot today announced it will offer a CRM system. Audience response was predictably enthusiastic, since CRM features have been much desired by HubSpot users and resellers for years. The system itself offers standard CRM features – contacts and company records, calendar management, emails, activity logging, tasks, deal tracking – combined with automated population of company and prospect information from Web sources and Twitter activity.

CRM Retargeting: The Shiny New Advertising Tactic?

Digital B2B Marketing

Rather than targeting an audience based on various characteristics, CRM retargeting allows you to target segments of your CRM database with online ads. How It Works You have seen retargeting ads, banners that promote whatever products you looked at or left in your shopping cart and follow you around the web. CRM retargeting is similar. The possibilities are endless.

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Social CRM for Small Business

MI6 Marketing Agency

wanted to learn more about Jon, why he founded Nimble and his vision for the product. Personally, I would describe Nimble as a social switchboard that helps you create and develop relationships with customers and prospects. It’s the next generation customer relationship management system, or social CRM, if you will. 02:30 I ask Jon why he got back into the “CRM” market.

Strikedeck Adds Automation to Customer Success Management

Customer Experience Matrix

I first started paying attention to “customer success management” systems when I realized they were assembling data from multiple sources to build a consolidated customer view – something that could potentially serve other departments throughout the organization. This made them a fifth subtype of Customer Data Platforms (CDPs), along with systems based on marketing, lead scoring, sales advisory, and tag management. Strikedeck is aiming squarely at the same market as customer success leaders Gainsight and Totango but includes more automated execution of recommended actions.

The Future of Social CRM

Sales Intelligence View

Sales teams have tapped into the social media landscape to find consumer interest, prospective clients and build relationships with customers. The results of social media customer relationships management, or social CRM , has resulted in a multi-billion dollar industry. Social CRM applications and strategies are common among sales teams and boosting productivity.

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Using Customer Contact Data to Tell Better Marketing Stories

Act-On

If the stories are true, there was a day – long ago – when marketing with your gut and creating general, positive experiences was enough to draw customers into your lead gen flows. When product sheets and face-to-face meetings closed deals. You already have everything you need – your customer contact data – waiting in your CRM. Here’s how you do it.

InsideView and Microsoft Raise the Bar on CRM

Sales Intelligence View

A dramatic change in B2B buyer behavior has redefined the needs of CRM users and the requirements of CRM systems in the last few years. This evolved buyer behavior has raised the bar for both companies that want to reach buyers and customers, and CRM providers. It is just as important for existing customers as it is for prospects. customer intelligence Sales 2.0

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6 Tips for Turning Big Data into Great Customer Experiences

Buzz Marketing for Technology

Posted in Behavioral Targeting Business Intelligence Conversion Optimization Customer Experience Enterprise 2.0 After all, having terabytes of data on customer history and behavior is certainly better than trying to extrapolate from just a few data points. It’s far more productive to adopt a “test and learn” philosophy. Conversion values by product or category interests.

Social CRM: Social Media and Communities in Customer Relationship Management and Marketing

Conversionation

Social CRM is a term that is often misused, certainly in a product and solution context. It’s also frequently narrowed down to specific customer-oriented activities such as customer service and even social media monitoring. It seems everyone is offering social CRM solutions these days.  However, social CRM is not about tools. This is indeed a fundamental issue in nearly all businesses today, and it’s crucial to overcome it and gain a single view on the customer in a fragmented and multi-channel reality. by improving that of their customers.

B2B: Involve Your Sales People in Social Media Marketing and CRM Now

Conversionation

In many B2B companies, especially those with a longer sales cycle (or buying cycle if you will), there is at least one division where employees meet customers and prospects without sitting behind their computers and campaign or CRM dashboards all the time: sales. Divisions such as sales, can be involved much better in social CRM and social media processes.

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Three Reasons Customer Experience Management Fails

B2B Marketing Unplugged

Customer problem rates are up five points in just over two years and this has much to do with terrible Customer Experience Management (CEM). When we can figure out how to build an emotional bond between our brand and our customer’s brain, the wallet, friends, will surely follow. CRM Social Media bizmarketer CEM customer service Elizabeth Williams linkedin social media

Don't Use a CRM? Here Are 4 Reasons Why It Might Be The Solution You Need

Hubspot

One acronym is particularly important: CRM. Simply put, CRM -- or customer relationship management -- refers to software that tracks interactions with prospects and customers. As anyone who's ever struggled with contact management knows, a CRM system is an invaluable tool for businesses that want to grow and scale (read: virtually every business). Absolutely.

Got CRM? Why You Need Marketing Automation Too

Marketing Action

A few decades ago, when I was a green B2B inside sales rep, we kept customer histories by hand on 3×5 cards and kept them in a “tickle” file organized by date. CRM changed sales… All this changed when we got an early version of a CRM system. CRM had made us more efficient. CRM and marketing automation are complementary. Read Act-On’s new eBook, Got CRM?

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The End of Valued Customers

B2B Marketing Unplugged

Your application is always a treat to use, but is there a way we can turn off the in-product reminders to buy the modules I have repeatedly reminded Amanda I am not going to purchase any time soon? By the way, my name is Elizabeth, and if I were truly your valued customer you would know that.  Go $#%* yourselves. Sincerely, Your Under-valued customer. Could you look into that?

Marketing Automation, Meet Customer Communication

B2B Marketing Unplugged

Judging by some of your comments, over-communication with customers has struck a cringingly familiar chord. The truth is, most companies are terrible at customer communication, falling into the Factory Farm of Spam (FFoS)  model we looked at last week, or the equally exasperating Giant Wall of Silence (GWoS). That’s what Collection Agencies and Customer Abuse are for. Sic

Adobe Buys B2C Marketing Automation Leader Neolane: One Gap Filled, But Where's CRM?

Customer Experience Matrix

Neolane is more of a mid-tier solution than an enterprise product, which may be a slight mismatch with Adobe. I’d say that reflects a lack of enterprise systems available for Adobe to purchase, more than any particular desire to target the mid-market. It still doesn’t put Adobe on equal footing with Oracle , Salesforce, SAP or Microsoft , since they all have major CRM platforms which Adobe does not. Everything will eventually converge Web-plus-CRM, with marketing automation baked in so deep you can''t see it. The deal is not particularly surprising.

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Business Must Have: Social CRM apps

Sales Intelligence View

As sales people began to troubleshoot customer issues and engage with consumers on social media sites more and more, so did the need for software applications to integrate the external data from those social media sites with existing customer relationship managment (CRM) systems. Thus, social CRM apps were born. Social CRM apps are now common among sales people.

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The Financial State of Social CRM

Sales Intelligence View

The world of social customer relationship management, or social CRM , has moved from its infancy to a full-fledged money-making industry in the past year. In the overall CRM market, the social CRM component will account for 10 percent. formidable amount of growth in social CRM will be attributed to business-to-business applications, according to the report.

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Tips for Choosing a CRM System that Will Please the Entire Firm

Marketri

More importantly, the right CRM system allows marketers to measure the ROI of a series of "touches" via long-term client development strategy. That said, a CRM system serves different purposes for different departments and it's important to include a collaboration of all stakeholders. I was recently involved in a committee to help choose a database/CRM system for a client.

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Your Customers Are Way More Efficient Than You Are

B2B Marketing Unplugged

In fact, I think there is an excellent business to be built around outsourcing conversations with terrible customer service organizations. All of which leads me to the idea of efficiency, and the widening gap between how companies view it and how customers view it. But customers are viewing efficiency in a much different light. Related Posts: The End of Valued Customers.

Survey Says: 42% of CRM Users Plan to Invest in Marketing Automation

Marketing Action

Customer relationship management (CRM) systems are vital to businesses both large and small across multiple industries. well-chosen and ably used CRM solution can save time, reduce costs and help your sales and customer service teams become more productive – and more effective. But how do CRM users feel about the solutions they’re using currently?

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Can CRM Add-Ons Replace Marketing Automation?

Customer Experience Matrix

I’ve long believed that B2B marketing automation is just a passing phase: that, ultimately, B2B marketing automation systems will be absorbed into CRM systems instead of operating independently. Vendors have made the bet by building marketing automation add-ons to a CRM system instead of building a stand-alone marketing automation product.* I wrote in February about ClickDimensions , which adds advanced email campaigns and Web tracking to Microsoft Dynamics CRM. The main technical issue here is whether marketing and CRM systems need different database structures.

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Oracle Eloqua Named a Leader in the Gartner Magic Quadrant for CRM Lead Management

It's All About Revenue

by Eloqua | Tweet this The 2013 Gartner Magic Quadrant for CRM Lead Management has been published and Oracle Eloqua is in the Leaders quadrant for the second consecutive year.  With strengths in product functionality, financial position, execution, and innovation, Oracle Eloqua had a strong showing on both dimensions, driving its placement in the Leaders quadrant.

Three Reasons Customer Experience Management Fails – Part II

B2B Marketing Unplugged

Last week we looked at Customer Experience management (CEM) and the three reasons I think we’re doing it wrong. Reason #1 was forgetting that at the beginning, middle and end of all customer experiences is emotion. Plus 81 percent recognize that there is correlation between customer experience and loyalty. Related Posts: A Refreshing Look at Customer Loyalty. Uh oh.

Marketing Software + CRM = More Reliable Data!

Synecore

There are two measurement types that go into a closed-loop reporting system: 1) Marketing software, which will manage your lead generation and return on investment. 2) Customer relationship management, or CRM, which is a system that tracks sales activity. This way there will be no confusion as to how interested a lead is in your products or services. Closed-Loop Reporting.

16 Little-Known Google Calendar Features That'll Make You More Productive

Hubspot

12) Implement a custom view. You can switch that out with something else by heading over to your "Settings," and switching your "Custom view" options. 15) Sync meetings with your CRM. Use a CRM daily? It can be annoying to back and forth between your Google Calendar and your CRM. Productivity featured-1 Office Life Daily Like those DIY fro-yo places.

Social CRM: How Can It Make Money?

Sales Intelligence View

The move to relating to the customer who absorbs and shares products and information in 140 characters or less culminated with the rise of social customer relationship management (CRM). Everyone is abuzz about social CRM , and social CRM applications are now a must have. Sales teams can better track a customer’s satisfaction post-purchase.

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Your Customers Want to Talk to You

B2B Marketing Unplugged

Last week we looked at the Customer Service Theatre that follows a hyper-vigilant Seal Team Six intervention on social media. This week, we should look at the much more pernicious problem of Customer Hide and Seek. It goes something like this: I have a question/problem/complaint and I would like to share that with the company that sold me the product. Folks, bad news.

Five Ways CRM + Marketing Automation = Sales

Marketing Action

When CRM and marketing automation are integrated, sales gets a seat at the table to view the strategic customer information that can make all the difference when the sales rep is trying to close a sale. Productivity. Marketing automation allows sales to work smarter and to boost productivity. You can learn more about Act-On’s productive integration with CRM here.

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Stop Letting Your Customers Talk to Strangers

B2B Marketing Unplugged

Are you a self-starter with an eye for detail, a passion for great customer service and unresolved hostility issues? In our final look at the miserable set of misaligned processes and emotionally empty engagements that pass for customer experience management, it’s time we define a customer communications function once and for all. Have I got a job for you.

The Customer Service Arms Race

Contently

Welcome to the new world of online customer service. At the same time, the meteoric rise of Facebook Messenger, WhatsApp, and other instant messaging services promises a whole new environment and approach to customer service. Answering customer questions lies in a gray space between CRM (Customer Relationship Management), basic product support, and content marketing.

Tealium Grows from Tag Manager to Customer Data Platform

Customer Experience Matrix

The oddity itself I saw immediately: while most marketing systems focus on sending messages to customers, AudienceStream is organized around overwriting data and sending it to other systems. The data that Tealium sends to other systems can trigger customer messages from those systems. So Tealium does support customer messaging. Let’s step back a bit. data storage is extensive.