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Knowledge Management: How To Retain Agent Expertise If They Leave

Salesforce Marketing Cloud

They understand your product or service and know how to quickly address common customer issues and questions. They can turn sour customer interactions into positive ones, and are a great mentor for junior staff. Without their knowledge and expertise, you put customer satisfaction at risk. How much of it is duplicative?

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Marketo’s August releases: A manager’s guide

Martech

It’s called on Google to help. A forms permissions capability aimed at ensuring forms are properly reviewed and limiting who has permission to publishing/updating. A slew of Dynamic Chat features that improve customer experience and make chat more useful. Limit nefarious bot activity with Google v3 CAPTCHA integration.

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Virtual Event Platform Comparison: 2022 Virtual Event Tech Guide

SpotMe Blog

We published a free RFP template for you. We have published a detailed list of all features for virtual events. They offer direct integration with Google Analytics and Facebook Pixel. Integration exist for CRM, marketing automation systems, and other event registration systems. Want to start quickly? Event registration.

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How to use Data to improve B2B Personalization in 2020

Valasys

Customer data lies at the heart of data cleansing, processing, clustering & targeting & helps the marketers opt for a strategic approach to attract, engage, convert & retain their potential & existing customers. This will further help the sales teams achieve their core bottom-lines.

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10 Proven Video Scripts and Email Templates for Virtual Selling

Vidyard

Traditionally, outside sales meant face-to-face selling—whether that was via door-to-door sales, in-person customer meetings, or events and conferences. In this remote-focused world, it’s up to you to ensure that the customer engagements you were having face-to-face continue seamlessly, even when you’re a city, country, or continent away.

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How to Choose a Privacy Compliant A/B Testing Tool (Our Guide for German Optimizers)

Convert

human resources, IT, sales/customer support, marketing)? Is there evidence that training on these laws has been conducted? employees, customers, etc.) employee master data, applicant data, customer contact data, creditworthiness data, etc.) Legal obligation : We are legally required to provide certain documents (i.e.

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10 Best Content Management Systems (CMS) Software in 2020

Martech Advisor

A content management system (CMS) is a software platform that enables users to add, publish, modify, and manage website content without requiring users to have specialized programming knowledge. Many CMS software allows you to add third-party extensions that offer additional features to customize these SEO attributes at scale.