Customer Experience Matrix

article thumbnail

Ranking the Demand Generation Vendors by Popularity (Yes, Life Really Is Just Like High School)

Customer Experience Matrix

Of course, you want some wiggle room to add intriguing new products that they may not know about. Google and YouTube.) Of course, nothing is set in stone. Yet there are so many more vendors I could add. How to choose? The general rule is pretty obvious: pick the vendors that people are most interested in.

article thumbnail

Hubspot Offers Small Business Marketers a Big Bundle of Features

Customer Experience Matrix

Of course, these multi-function systems must still be suited to users with little time and expertise. The social media features also make it easy to comment on the articles and to measure the reach of the company’s own blogs, Twitter, Facebook and YouTube posts. Of course, the customers are the ultimate judges of success.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Alterian Pushes Into Social Media Management with Techrigy Acquisition

Customer Experience Matrix

message boards/forums (such as LinkedIn discussions), wikis (such as Wikipedia ), video and photo sharing sites ( Flickr , YouTube ), and some mainstream media blogs ( The New York Times , Wall Street Journa l). Of course, pricing could change under the new ownership. microblogs (Twitter, Friendfeed , etc.),

article thumbnail

Reading the Hype Meter for Customer Experience Management

Customer Experience Matrix

Of course, there are several titles related to CRM software (Microsoft CRM, Goldmine, ACT!, Should we even bother with YouTube? Salesforce.com) as well as generic topics like Branding for Dummies , Customer Service for Dummies and Marketing for Dummies. Customer relationship management” has 17 entries and “CRM” has 123.

article thumbnail

LoopFuse Captures More Web Traffic Data

Customer Experience Matrix

The new release also adds real-time social media monitoring (directly for Twitter and Facebook , and through Collecta for blogs, YouTube and other sources). Of course, the real trick would be linking social media comments to lead profiles. These features are certainly useful. All of these are valuable reports.

Loopfuse 120
article thumbnail

Facebook, Privacy, and the Future of Personalization

Customer Experience Matrix

So we have: - CNN discovers that ads from big brands are still running on YouTube channels of extremist groups. Of course, this is exactly what the sponsors intend. On the Google front: Google-owned YouTube has touted its efforts to flag objectionable videos. But now the state AGs are more motivated to resist. -

Privacy 159