Customer Experience Matrix

DECEMBER 8, 2006

Of course, there are several titles related to CRM software (Microsoft CRM, Goldmine, ACT!, Wikipedia was interesting: it has brief article on “customer experience management” based mostly Bernd Schmitt’s work. Wikipedia has an even shorter entry under “customer experience”, but the definition is so good (i.e.,

Work Management 120

Work Management Marketing Management Wikipedia Buzz 120

Customer Experience Matrix

JANUARY 31, 2008

I was going to label QlikView scripting as a “procedural” language and contrast it with VBScript as an “object-oriented” language, but a quick bit of Wikipedia research suggests those may not be quite the right labels. Of course, any end-user tool cuts the development cycle. Excel reduces development time in exactly the same way.

Wikipedia 120

Wikipedia API Marketing Management Training 120

Customer Experience Matrix

JULY 16, 2009

message boards/forums (such as LinkedIn discussions), wikis (such as Wikipedia ), video and photo sharing sites ( Flickr , YouTube ), and some mainstream media blogs ( The New York Times , Wall Street Journa l). Of course, pricing could change under the new ownership. microblogs (Twitter, Friendfeed , etc.),

Marketing Management 120

Marketing Management Acquisitions Social Media Marketing Automation Services 120

Customer Experience Matrix

AUGUST 3, 2007

I don’t think QlikTech uses “associative” in the same way as Simon Williams of LazySoft, which is where Google and Wikipedia point go when you query the term.) Of course, QlikView’s tools for building reports and charts are important, and they’re very easy to use as well (basically all point-and-click).

Case Studies 120

Case Studies Vendors Case Study Wikipedia 120