Remove customer

Biznology

article thumbnail

A 13-step crash course in digital marketing

Biznology

It’s also the reason for Strategic Digital Marketing , a new book from Eric Greenberg and Alexander Kates ; it’s the ultimate crash course in digital marketing. Here is an (abbreviated) 13-step crash course in digital marketing. I am a co-author along with eight other peers. Does your company have the desire to change?

Course 80
article thumbnail

Increasing customer engagement with videos just got easier

Biznology

Increasing customer engagement with video is not the same as upping the level of charm in the video. It’s getting the customer involved. It provides a better customer experience. FAQs can increase customer engagement with videos. Of course you have. It generates data on the effectiveness of the video.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Using your website to get to know your customers

Biznology

Many of us are in business where we don’t interact directly with our end customers. This is, of course, a tried-and-true model that is successful in many businesses. I had to contact customer support because my car, though hardly exotic, had been redesigned for this year, and Thule hadn’t yet adapted their racks to fit it.

article thumbnail

5 Ways Service Businesses Can Use SMS for a Better Customer Experience

Biznology

According to Jeffrey Vocell, Principle Product Manager for the HubSpot Growth Platform, customers expect to be contacted by brands across 13 different channels, with a 10-minute response time. Why SMS Messaging for Customer Experience? When talking about customer experience, the customer is in control.

SMS 112
article thumbnail

Am I connecting with my customers enough? 10 tips for customer outreach

Biznology

How’s your customer outreach? You might be looking at how to secure new customers and follow up on leads, but are you also keeping your existing customers happy? We hear a lot about customer engagement and outreach these days. After all, holding on to those existing customers is really your bread and butter.

article thumbnail

Are you using your website search as customer research?

Biznology

Suppose I told you that for every web page you have on your website, I could run a survey that tells you what customers’ questions that page leaves unanswered. Is your company using website search to read customers’ minds? For information on all my online courses, click here. Sounds pretty cool, huh? Like this post?

article thumbnail

3 Ways Content Can Convert Social Media Fans Into Customers

Biznology

What’s more, social networks are an ideal place to find the perfect customer. When customers are loyal to you, you know they’ll do business with you and stick by you. If you rank high, potential customers will be more likely to visit your website. Still, converting people from fans to customers isn’t as easy as it seems.