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Elevating B2B Customer Retention: Innovative Strategies for Lasting Relationships

Engagio

What is customer retention and why is it important “It costs five times as much to attract a new customer than to keep an existing one.” This, in turn, leads to steady (and predictable) revenue and lower acquisition costs over time. ” – Philip Kotler, American marketing author, consultant, and professor emeritus.

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Old School Sales vs New: The Rise of the Modern Sales Model

Zoominfo

Tom represents the old world of sales, which was limited by location, highly based on geography, and heavily reliant on how well he could persuade his prospects. One early adopter of inside sales was Marc Benioff, CEO and founder at Salesforce.com. The Rise of Global Commerce. Salespeople benefit from having more information.

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What does ‘Real-Time Marketing’ really mean? by Salesforce

Martech

Managing response rate requirements can lower costs and complexity, as long as they don’t impact the customer experience. The only reason to make this distinction is there can be major technical and organizational costs to imposing real-time requirements on the marketing team. Real-time is collecting and processing data with no delay.

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Jesubi Doubles Sales Prospecting Efficiency

Customer Experience Matrix

Summary: Jesubi is designed to make sales prospecting as efficient as possible. You may not want to replace your CRM system with Jesubi, but dedicated prospecting teams should take a close look. Indeed, what impressed me about Jesubi was its very tight focus on prospecting productivity.

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How to adapt your marketing for the new era of data analytics by Salesforce

Martech

Cox Automotive has spent the past two years building a more complete picture of prospects and clients, including combining role, engagement and product purchase data from across its brands into a centralized location. Using first-party data instead of cookies gets you lower cost conversions.

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Animoto: Easy, Cost-Effective Video Content to Go

The Point

Good video content engages customers and prospects like no white paper or webinar can. Well, one reason is cost. Videos are easily accessible at any time, from any place, and adapt readily to mobile devices. So why don’t more B2B companies use video? So why don’t more B2B companies use video?

Cost 100
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ICON16: How Infusionsoft Plans To Dominate Small Business Marketing (and Make Life Better For Small Businesses Everywhere)

Customer Experience Matrix

Some companies serving small business have indeed reached multi-million client counts (see table), but their products cost much less and are essential for basic operations.** Note also that Salesforce.com is just two years older than Infusionsoft; by the time it had reached Infusionsoft's current age, its revenue was already $4 billion.