Chris Koch

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Want to launch a new product or service faster? Do some research.

Chris Koch

In other words, companies start trying to deliver new products and services before they’ve adequately answered all the questions about whether this new thing is something customers actually want, whether it’s something that salespeople can actually sell, and whether it is something that operations can actually deliver at a reasonable cost.

Research 100
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Want to launch a new product or service faster? Do some research.

Chris Koch

In other words, companies start trying to deliver new products and services before they’ve adequately answered all the questions about whether this new thing is something customers actually want, whether it’s something that salespeople can actually sell, and whether it is something that operations can actually deliver at a reasonable cost.

Research 100
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How Do You Market Something That’s Worthless?

Chris Koch

I come from an industry (publishing) where the cost to produce the product has dropped to zero. The publishing industry is imploding because its products can be produced entirely via bits and bytes and therefore, the marginal cost, as Jeremy Rifkin puts it so eloquently in this interview and video, has dropped to zero.

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Social media raises the bar for customer intimacy

Chris Koch

They are focused on lifetime customer value and are willing to incur short-term costs in order to build long-term loyalty and satisfaction—Nordstrom and Amex are a couple of B2C examples. Product leadership. These are companies that rely heavily on innovative, exciting, status-conferring new products to hold customer interest.

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Sports Analogies Suck, Right?

Chris Koch

For example, what customer do you know of that would be willing to sit for hours in sub-zero temperatures just to get your product (okay, maybe Apple fans do that somewhere, but other than that, it works. The first is rising costs: The steady increase of player salaries (average Major League Baseball salaries, for example, rose 5.4%

Loyalty 100
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I have seen the future of B2B marketing. It’s on Forbes.

Chris Koch

I’m especially fond of the effect it has on my colleagues in SAP marketing: they understand that they no longer need to pitch products to get the attention of customers and prospects. I give us a B- overall—not bad for a product company. This Is Annoying Me… The costs of change. But hey, I’m a known crank.

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The power of self-regulation in customer relationships

Chris Koch

Clear, simple product that everyone understands, right? When Zane started out, he faced competition from much larger bike shops, so he couldn’t afford to compete on price of the product. Watch the video and you will come away inspired to rethink how you relate to your customers and what your true costs are in serving them.

Wikipedia 100