Remove Cost Remove Forrester Remove Linkedin Remove Tools Remove WOM
article thumbnail

The Perfect Storm in Customer Service

Buzz Marketing for Technology

In my last post we discussed the 4 reasons why using Social Media pays to provide Support : Customers prefer a good customer experiences to low prices, helps aid in spreading WOM, makes customer less likely to defect and results in high profitability for the company. Share this on Linkedin. Tweet This! Share this on Facebook.

Service 100
article thumbnail

Social Customer Support delivers Strong ROI

Buzz Marketing for Technology

Certainly there are tools out there to help you measure your efforts in social media but sometimes it’s not the tool’s fault it’s the business case. Layering on social media tactics for support can also decrease your contact center costs. Layering on social media tactics for support can also decrease your contact center costs.

article thumbnail

Top 40 Posts and Hot Topics of Inbound Marketing and Social Media

B2B Marketing Zone Posts

Facebook vs. 7 More B2B Social Media Tools You Haven’t Heard Of - Social Media B2B , June 21, 2010 Based on the positive feedback from the first 7 B2B Social Media Tools You Haven’t Heard Of article, we felt we’d highlight several more tools that may be helpful for B2B social media marketers. Cost: Free. Howsociable.