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Six Proven Strategies to Build Customer Relationships and Brand Loyalty

Webbiquity

Strong consumer relationships help you generate new leads, reduce customer acquisition costs, and ultimately earn more profit. Reduces CAC: Strong customer relationships reduce customer acquisition cost by increasing your repeat customer purchase rate, purchase frequency, and average order value. Train your employees.

Loyalty 312
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Knowledge Management: How To Retain Agent Expertise If They Leave

Salesforce Marketing Cloud

Which topics are simply not documented at all? Resources you create can also be shared in your self-service portal, allowing customers to help themselves and further save on costs. It includes FAQs, guidelines, and documented procedures, like how to handle a service outage. Cost savings. Better employee training.

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Fine-Tuning Your LLM? There’s a Better Way

Salesforce Marketing Cloud

Fine-tuning an LLM means training it to make it better at specific tasks, like analyzing customer sentiment or summarizing a patient’s health history. For instance, a law firm might fine-tune an LLM with information about legal clauses and terms to train it to extract certain information from documents.

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Your LLM Gets Its Data From Where??

Salesforce Marketing Cloud

You can’t know why the AI does what it does until you understand how the LLM was trained and where its data came from. It’s estimated that Wikipedia makes up between 3%-5% of the scraped data used to train off-the-shelf LLMs. LLMs trained on this data are versatile, and can generalize their knowledge to a range of topics.

Copyright 113
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Why CRM Automation Is Critical to Growing Sales Revenue

Sharpspring

Businesses that use CRM automation have a distinct advantage over their competition. Customer relationship management ( CRM ) defines how you relate to your customers through all aspects of the sales process. CRM automation handles customer information, marketing campaigns, sales funnels, social media posts, emails, and more.

CRM 89
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The 22 Best Virtual Event Platforms

Webbiquity

GoBrunch features include breakout sessions with virtual room layout options, virtual networking and private meetings, event promotion and registration pages, ability for attendees to download presentations and documents, and a community feature to keep attendees posted about upcoming events. Pricing: free (!). Total reviews: 100.

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5 strategies to evaluate sales performance

Seismic

Identify metrics like conversion rates, average deal size, and customer acquisition cost (CAC). Documenting these reviews over time will identify patterns and provide a historical perspective for more accurate assessments. Complete a training needs assessment It’s also essential to identify skill gaps within your team.