PKM and the Organization - Pollard
Buzz Marketing for Technology
JUNE 27, 2008
Pick up the phone, walk down the hall, use IM (if your company allows it), use Skype (if your company allows it), or, as a last resort, send an e-mail to the people who might know what you need to know. One of the initial goals of KM was disintermediation -- getting rid of the layers between front-line people and useful information.
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