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Customer Experience Matrix

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Vendor Selection: Writing a Good Requirements Document

Customer Experience Matrix

But don’t think you’re writing the document for vendors. Present this information in a table with record counts and transaction volumes so it can be used to size and price your solution. These should be packaged into a formal requirements document so you have them all in one place, easily organized and available to share with vendors.

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BrightInfo: Content Recommendations Made Simple

Customer Experience Matrix

I spent much of last year writing about Customer Data Platform systems and have reviews on tap for a half dozen more. Today''s topic is BrightInfo , which uses semantic technology to automatically recommend the most relevant content to Web site and blog visitors. What those businesses do care about are easy deployment and low cost.

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Blueshift Offers a Simple B2C Customer Data Platform

Customer Experience Matrix

It’s just over two years since I started writing about Customer Data Platforms. But even the B2C CDPs rely on external systems such as email agents and Web content managers to deliver the campaign messages. The fact that prices are published is itself a mark of a later entrant.) This is what gives the system its power.

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LinkedIn Buys Fliptop: Why Account Based Marketing and Predictive Analytics Are a Natural Fit

Customer Experience Matrix

It's an interesting piece of news but I'm personally disappointed at the timing because I have been planning all week to write a post about the relationship between predictive analytics and account-based marketing (ABM). Two of the vendors described using their systems to select which content to send to specific accounts or individuals.

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Monetate Adds Machine-Learning Based Real Time Ecommerce Personalization

Customer Experience Matrix

I’ve been meaning to write about them for some time but when we finally connected late last year they had a major launch coming this April, so it made sense to hold off a little longer. Users can build content with Monetate’s own tools or import content created in other systems. and now also in Europe. That day has come.

eCommerce 120
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Claritix Assembles Marketing Data for Analysis: Maybe That's Enough

Customer Experience Matrix

Imported data includes contacts, funnel stages, campaigns, channels, revenue, and content. There is no capability, for example, to write the assembled data back to source systems for their own use. The matching happens at both the contact and account level. Users can access this data through dashboards, charts, and views.

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Venntive Adds Communities to Small Business Marketing Automation and CRM

Customer Experience Matrix

Venntive’s pricing model – starting at $25 per month for up to 1,000 contacts, with unlimited email – also fits a small organization without a big prospect list, since it would pay about that amount for basic email and Web hosting. One problem with writing about a system like Venntive is evaluating its huge number of features.