Remove Content Remove Information Remove Knowledge Base Remove Research
article thumbnail

6 Tips to Scale Knowledge Base Content That Truly Helps Customers

BenchmarkONE

A well-conceived knowledge base can act as a useful virtual self-service portal for your customers. If you’re confused about why you should invest time and effort into creating one, look at the following statistics: As per Forrester , customers prefer knowledge bases over all other self-service channels.

article thumbnail

How You Can Write a Good Knowledge Base Article

Salesforce Marketing Cloud

Your customers can easily get the answers they need with knowledge base articles, which are informative help articles on your site. Service agents can also use knowledge base articles to solve customer problems and reduce their average handle time. What is a knowledge base article?

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Using Industry Research to Fuel Category Leadership

Heinz Marketing

It’s not only about putting out content that demonstrates your expertise in one particular topic area, but also about increasing market awareness of a core problem or opportunity. In other words, you should aim to get your foot in the door in a space your target audience already operates and looks to grow their knowledge base.

article thumbnail

8 Ways Ecommerce Content Marketing Influences Conversion Rates

Scoop.it

Content marketing is, without a doubt, one of the best ways to achieve this goal. So, how do you use content marketing to boost conversions? From curating content to appeal to specific segments of your audience to using it to inspire more purchases, here are the eight ways ecommerce content marketing influences conversion rates.

article thumbnail

Knowledge Management: How To Retain Agent Expertise If They Leave

Salesforce Marketing Cloud

They’re also your go-to for information when your knowledge management system isn’t organized in an effective way. Knowledge management means capturing, organizing, and distributing information that is critical to providing customer support. More accurate content. Better information leads to faster resolution.

article thumbnail

The Content Cyborg: How to Use AI Writing Tools in Content Marketing

Animalz blog

We’ve found that we can create great contentcontent that gets results — with a blend of human and machine. And we’ve dubbed this blend: the Content Cyborg. Here’s why and how you should integrate AI writing tools into your content marketing. The question is: how much of either should you use?

Tools 125
article thumbnail

How to Optimize Content for Generative AI

Convert

It will take some time, especially for older generations, to start using alternative methods to discover information and find answers. Collaborate with other (personal) brands on content creation, event hosting, giveaways, etc. The first GEO research went live in early December and I covered it here.