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Customer Experience Matrix

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Claritix Assembles Marketing Data for Analysis: Maybe That's Enough

Customer Experience Matrix

It also uses matches created elsewhere such as lead IDs used to synchronize CRM and marketing automation data or cookie IDs imported from Google Analytics. Imported data includes contacts, funnel stages, campaigns, channels, revenue, and content. The matching happens at both the contact and account level.

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Venntive Adds Communities to Small Business Marketing Automation and CRM

Customer Experience Matrix

One problem with writing about a system like Venntive is evaluating its huge number of features. In some parallel universe where sleep is optional, I would have explored each function in depth before writing about it. In fact, Sugarman said most of the company’s clients are B2B not B2C marketers.

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Bizo and DemandBase Lead B2B Marketing Automation to Web Advertising and Beyond

Customer Experience Matrix

That could serve as a pretty complete summary of the state of the art for B2B marketing today, especially if you consider “content marketing” as implicitly included. Equally helpful to me personally, it reinforced my intention to write about Bizo and DemandBase, both of which have recently briefed me on their latest product extensions.

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Autonomy Ultraseek Argues There's More to Search Than You-Know-Who

Customer Experience Matrix

I only bring this up to explain why I won’t be writing much about balanced scorecard systems. One challenge facing search vendors today is the dominance of Google. But, over all, the point is well taken: there really is a lot more to search than Google. Contrast this with text search systems.

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Sorting Out the Web Optimization Options

Customer Experience Matrix

Examples are Google Website Optimizer, Offermatica, Optimost, SiteSpect and Vertster. These systems serve the test content into user-designated page slots, which lets them control what each visitor sees. Since writing this I've learned that at least some vendors can automatically deploy the winning combination.

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Hubspot Offers Small Business Marketers a Big Bundle of Features

Customer Experience Matrix

For example, the blogging system automatically connects the blog to social media sites that help to redistribute content. The system’s heart is clearly search engine optimization and the supporting features to generate content (blogs and Web sites), receive the resulting traffic (landing pages) and analyze the results.

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Amazon Buys Whole Foods: It's Not About Groceries

Customer Experience Matrix

It’s just that I see the over-arching story of the current economy as creation of closed universes by Amazon, Facebook, Google, Apple, and maybe a couple of others. At present, Facebook, Apple, Google, and Amazon still occupy largely separate spheres, so most people live in more than one universe. Owning the Pipes.

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