Customer Experience Matrix

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Build vs Buy Your Customer Data Platform?

Customer Experience Matrix

The two big ones are: most of the work in deploying a CDP is in data collection, which includes identifying source systems, understanding their contents, deciding which elements to include, and defining transformations to make the data usable. .* I’ve recently heard pro-build arguments that raise other valid issues.

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Marketing attribution systems: a quick look at the options

Customer Experience Matrix

A closer look found that 13 appeared on both sites, that each site listed several relevant vendors that the other missed, and that both sites listed multiple vendors that were not really relevant. I've also added a few notes based on the closer look I took at each system in order to classify it.

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Marketo Buys Crowd Factory, Silverpop Buys CoreMotives, and Other News from Pardot, Neolane, Act-On and OfficeAutoPilot

Customer Experience Matrix

Few would be considered relevant for most B2B campaigns. These are keyword monitoring, which tracks the user’s site rank in Google and Bing, and competitor monitoring, which captures metrics such as Google PageRank, inbound links, and indexed pages. Indeed, Marketo already had a reasonable set of B2B social marketing features.

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Why Social Media Really Matters

Customer Experience Matrix

Some of this may be due to the fact that it’s much easier to buy search advertising (think Google AdWords ) than other types of online ads. This matters because social media are an alternative gateway to finding Web content: instead of doing a search, I can ask my online community for information or recommendations.

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Study: Half of Marketing Jobs Will Be Replaced by Machine Intelligence

Customer Experience Matrix

A quick bit of Googling led to an article that quoted economist W. Looking at other business functions relevant to marketing, the study sees most types of creative jobs as relatively safe and most types of sales jobs at risk. Brian Arthur as estimating that machines could replace 100 million jobs globally by 2025. (As

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Autonomy Ultraseek Argues There's More to Search Than You-Know-Who

Customer Experience Matrix

One challenge facing search vendors today is the dominance of Google. I hadn’t really given this much thought, but reading the white paper “ Business Search vs. Consumer Search ” (registration required) from Autonomy ’s Ultraseek product group, it became clear that they are finding Google to be major competition.

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Hubspot Offers Small Business Marketers a Big Bundle of Features

Customer Experience Matrix

For example, the blogging system automatically connects the blog to social media sites that help to redistribute content. The system’s heart is clearly search engine optimization and the supporting features to generate content (blogs and Web sites), receive the resulting traffic (landing pages) and analyze the results.