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Five Signs You Aren’t Getting the Most Out of Your Chat Tool

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People use chat tools for all sorts of reasons: to get their questions answered, ask about pricing and demos, solve a problem, speak to a representative, and more. To be successful here, your tool must be tied back to a strategy, a content model, and a lead management framework. Yes, a late-stage user probably does want to book a demo.

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Driving Growth Amid a Pandemic: Three CMOs Guide the Way

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Companies (and growth leaders) who successfully align their people, processes, content, and technology around the customer journey deliver up to 10 times more sales growth * than organizations who do not unite all of these elements. Optimize digital channels to ensure they are personalized, timely and relevant.

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2012 Resolutions for the B2B Marketer

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I receive 3-5 calls or emails per week asking if I have 30-minutes to view a demo or learn how a product can make my business better. When you begin the conversation, “can I show you a demo,” you’re showing that it’s about you, not them. Ensure your content is more about them and less about you.