PKM and the Organization - Pollard
Buzz Marketing for Technology
JUNE 27, 2008
It will be published later this year as a chapter in a compendium book on emerging trends in KM. Many training departments saw it as the content side of training, and wondered why it didnt report to them. And the creative people who often had the Knowledge Director thrust upon them conceived of KM as a means for increasing organizational innovation, customer satisfaction and employee retention. Most knowledge workers have figured out how to get the content they need to do their jobs well, without any help from KM. Automatic peer-to-peer publishing and subscription.