Remove contact

Tony Zambito

article thumbnail

Rethinking Market Strategy In A Digital Economy

Tony Zambito

Affecting how individuals make choices and decisions with organizations, as well as, personal consumer choices. For instance, for the past 2 to 3 years Genesys has been adapting to new market rules and new market-oriented behaviors affecting contact center and customer service management. Primarily driven by digital transformation.

article thumbnail

Is Your Organization Ready For Market Strategy In A Digital Economy?

Tony Zambito

Web-based and mobile-based applications, further integrated into both personal and business applications on smartphone and tablet devices, caused market disruption. In my previous article , I mentioned how the contact information management world was undergoing radical shifts.