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Customer Experience Matrix

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MarTech Plot Lines for 2021

Customer Experience Matrix

The CDP Institute Daily Newsletter provides a steady supply of grist for my pattern detection mill. But the selection of items for that newsletter isn’t random. That will become more important as privacy regulations become more effective at shutting off the flow of third-party personal data. privacy pressures will rise.

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Not the CDP Daily News

Customer Experience Matrix

The World Health Organization has just declared that video addiction is a real disease but they've missed something even more insidious: the dangers of newsletter publishing. This turns out to be very stressful for me, especially since I feel obligated to write the newsletter anyway so I'm ready whenever the site reappears.