Salesforce Marketing Cloud

FEBRUARY 14, 2024

Are your service agents drowning in mundane daily tasks? Then your business might be a good candidate for customer service automation. Customer service automation isn’t a switch you simply flip. Our guide reveals how high-performing service orgs make it happen. That’s where a service workflow process map comes in.

Work Management 98

Work Management Automation Service Customer Satisfaction 98

Salesforce Marketing Cloud

APRIL 10, 2024

How much do your customers like their self-service customer service experience with your business? Self-service lets your customers find the answers they need on their own time, without the help of an agent. Enabling your customers to help themselves also increases efficiency.

Service 59

Service Allocation Knowledge Base Customer Satisfaction 59

Salesforce Marketing Cloud

JANUARY 17, 2024

When you’re a customer Service Star, staying ahead of the curve isn’t just an advantage — it’s an absolute necessity. You get the pivotal role technology plays in shaping the future of customer service. Table of contents What is a customer Service Star? What is the Service Trailblazer Community? The answer is yes!

Work Management 132

Work Management Peer-to-peer Service Communities 132

The ABM Agency

JANUARY 9, 2023

Contact targeting is a way to reach people who have already done business with your company, but haven’t yet bought from you in the last few months or are part of your target account list. This will help you target them again with relevant ads that can persuade them to engage with your organization. ” What is contact targeting?

Contact Marketing 52

Contact Marketing Demand Generation Contacts Paid Search Agency 52

Martech

JANUARY 16, 2024

Google Ads customer service has plummeted to an unacceptable all-time low, according to marketers. From incorrect account suspensions to sales calls “aggressively” pushing automation to confusion over the platform’s products, advertisers are exasperated by the lack of help from Google. And the problem only seems to be getting worse.

Paid Search Agency 117

Paid Search Agency Work Management Marketing Management Advertising Agencies 117

Sprout Social

FEBRUARY 8, 2024

If you answered “we route these issues to the appropriate support agent”, then you’re probably familiar with the concept of customer service tiers. These tiers make it easy to provide all customers with speedy, reliable service regardless of the issue at hand, setting your team up to provide more quality customer service.

Work Management 108

Work Management Marketing Management Service Paid Search Agency 108

Salesforce Marketing Cloud

SEPTEMBER 28, 2023

Recognizing your agents’ contributions during National Customer Service Week (celebrated annually the first full week of October) is an opportunity to say thank you and continue to foster a positive, high-performing work environment. Here are six Customer Service Week ideas to show your appreciation all year round.

Work Management 136

Work Management Service Customer Satisfaction Ad Exchange 136

Webbiquity

APRIL 15, 2019

Providing excellent customer service is essential for all businesses, but B2B customer service is very different from B2C. For the best results, B2B customers should be treated as partners in success, and it’s crucial that your customer service team completely understands the businesses that they are supporting.

Work Management 237

Work Management Marketing Management Service Effectiveness 237

Inbox Insight

APRIL 18, 2024

LONDON, UK – Inbox Insight, a leading provider of AI-powered lead generation services , has been named a Leader for Lead Generation on the G2 review site. The report analyzed reviews from real users to determine which lead generation services are the highest rated and most loved by customers.

Lead Generation 52

Lead Generation Demand Generation Agencies Lead Scoring Lead Ranking 52

SendX

FEBRUARY 26, 2021

Source: Freepik Is email marketing actually useful for financial services? Strengthen your business and stay in contact with your clients by upping your email game. Email marketing gives you the unique benefit of direct contact in a medium that’s still highly effective. The answer is a resounding yes. Think of it this way.

Work Management 204

Work Management Marketing Management Email Marketing Service 204

ANNUITAS

OCTOBER 11, 2023

I want to share with you a new service from ANNUITAS – one designed to help go-to-market (GTM) organizations continuously improve their performance. Let’s tackle ‘the why’ and dig into how this service works. As Growth Leaders , we find ourselves at a crossroads with our go-to-market efforts.

Marketing Analytics Tools 130

Marketing Analytics Tools Enterprise Management Work Management Marketing Management 130

Televerde

MARCH 29, 2022

Keep reading to learn more about the benefits of workforce optimization, plus examples to see how contact centers in particular use WFO strategies and tools to improve their workflows and keep customers and employees happy. Benefits of Workforce Optimization for Contact Centers. Workforce optimization benefits companies on every level.

Contacts 52

Contacts Optimization Work Management Budget Programs 52

Televerde

JUNE 14, 2022

Customer service has never been more important for companies. As companies improve their customer service, they see positive results. Research shows that customer service influences decisions and word-of-mouth recommendations. What Exactly are Customer Service Analytics? The good news? Key Takeaways.

Analytics 114

Analytics Service Customer Satisfaction Word of Mouth 114

Salesforce Marketing Cloud

APRIL 18, 2024

If you asked any communication service provider , they are focused on improving customer service experiences to increase loyalty and decrease churn. As such, they’re looking to data and AI to help take their service to the next level. Predictive AI can do things like help direct customers to self-service resources.

Work Management 52

Work Management Service Features Customer Satisfaction 52

Salesforce Marketing Cloud

OCTOBER 31, 2023

This isn’t too good to be true — it’s exactly what over 80% of service leaders say automated customer service helps them do. But according to recent Salesforce research, only 58% of service organizations report using this technology. Find out how in our latest State of Service report.

Work Management 119

Work Management Autoresponders Automation Service 119

ANNUITAS

JANUARY 19, 2022

Research shows that 99% of B2B buyers would both make a new purchase and complete a renewal in an end-to-end digital service model. Additionally, a majority of respondents are very comfortable spending $50k or more entirely through self-service channels. It’s clear: Buyers want a self-service purchasing option.

Sales Management 130

Sales Management Lead Ranking Work Management Marketing Management 130

Salesforce Marketing Cloud

AUGUST 16, 2023

Attention service and field service pros: are you ready for an epic experience? At Dreamforce 2023 , we’ll help you take your field and customer service strategy to the next level — with AI, customer data, and a unified customer relationship management (CRM) platform. With a little help from AI.

Peer-to-peer 98

Peer-to-peer Service FAQ Broadcasting 98

Optinmonster

DECEMBER 18, 2023

In order to ensure these emails go through successfully, you need an SMTP service. SMTP services offer an easy and secure solution to this problem. What sorts of emails do you need an SMTP service for? Then, you’ll be able to seamlessly integrate WordPress with any of the SMTP service providers we’re about to cover.

Marketing Automation Services 70

Marketing Automation Services Enterprise Management Work Management Marketing Management 70

Salesforce Marketing Cloud

JANUARY 23, 2023

When your team has an efficient platform — not just the mashup of tools acquired over the years — they can focus on delivering empathetic, effective customer service. When it comes to investing in customer service, you have to provide your team with the right tools. Invest in customer support.

Work Management 98

Work Management Marketing Management Service Paid Search Agency 98

Televerde

MAY 9, 2022

Most customers will remain loyal to your business if they have a positive customer service experience. Big data in customer service will help you retain your loyal customers, attract new customers, and offer a better experience than your competitors. Most customers expect fast and knowledgeable help from businesses.

Service 117

Service Marketing & Strategy Cross-Selling Lead Scoring 117

seo.co

MAY 31, 2023

But they all have one thing in common: they offer marketing services, as well as SEO consulting services, to help you see better marketing and advertising results. So what are the more specific signs that you need to hire (or fire) SEO consulting services? You’re still calling it Google Webmaster Tools.

Consulting 97

Consulting Paid Content Work Management Marketing Management 97

Televerde

JUNE 13, 2022

A call center representative should help customers as fast as possible while taking time to build relationships. When interacting with customers, an agent’s job is filled with dozens of conflicting “must-dos” that ensure they offer the best customer service call center experience. They must also make sales but not be salesy.

Service 119

Service Ideal Customer Profiles Customer Satisfaction Cross-Selling 119

Optinmonster

AUGUST 16, 2023

Are you looking for the best bulk email services to help you reach a wider target audience? Marketing automation has come a long way , and bulk email services are at the forefront. In this article, we’ll be reviewing some of the top bulk email services and how you can use them to generate leads.

Marketing Automation Services 52

Marketing Automation Services Work Management Marketing Management Service 52

Hubspot

MARCH 27, 2023

You can also buy virtually anything online, including services. These services range from financial counseling to tarot readings. But, it's advantageous for businesses to sell services online, especially now, when a plethora of services can be offered virtually. How to Sell Services Online 1.

Service 82

Service Purchase Intent Landing Pages Psychographics 82

Salesforce Marketing Cloud

NOVEMBER 16, 2023

Let’s take a few minutes to review the principles of great customer service operations — and what you can do right now to take your organization to the next level. Get the details What is customer service operations, and why is it important? Get the details What is customer service operations, and why is it important?

Work Management 72

Work Management Service Lead Scoring Lead Ranking 72

Go Beyond SEO

FEBRUARY 13, 2024

An SEO Audit service can help you achieve these goals by comprehensively analyzing your website’s SEO health. An SEO Audit service thoroughly evaluates various aspects of your website, including its technical setup, on-page optimization, and backlink profile. But why is an SEO Audit service important ? Stay tuned!

SEO 60

SEO Service Lead Scoring Lead Ranking 60

Salesforce Marketing Cloud

NOVEMBER 20, 2023

As a service manager, imagine spending 10 minutes in the morning reviewing your most important key performance indicators (KPIs) — and in that short time quickly seeing which types of cases have the highest handle times. These are real-world applications of today’s customer service analytics. Here’s what you need to know to benefit.

Work Management 59

Work Management Analytics Service Customer Satisfaction 59

Zoominfo

AUGUST 19, 2021

Data as a service, or DaaS, helps businesses solve this costly problem by hiring specialized providers whose sole focus is delivering accurate, insightful, and reliable business data, allowing leaders to focus on growing their business. DaaS is a suite of products and services that create an end-to-end data management platform.

Enterprise Management 100

Enterprise Management Work Management Marketing Management Lead Ranking 100

ClickDimensions

JANUARY 17, 2023

SMS marketing is now one of the most personal marketing communication channels across the globe spanning almost every industry imaginable, including financial services. SMS/text messaging as a marketing channel helps improve your overall customer interactions. Notifications of Policy Change .

SMS 98

SMS Service Terms and Conditions Open Rate 98

sagefrog

DECEMBER 13, 2023

One of the most significant decisions a facility can make in building the future of its business is who to outsource and entrust various facility maintenance services to. But as the industry becomes more saturated and the competition even more substantial, your facilities services business has much to prove. billion in 2023 to $2,031.4

Work Management 62

Work Management Marketing Management Planning Marketing Plans 62

Salesforce Marketing Cloud

DECEMBER 13, 2022

The future of customer service starts with learning what customers expect today: a consistent and empathetic connected experience. Challenging economic conditions mean that organizations should focus on cost efficiency and service productivity. Cut costs while improving service. It all starts with service.

Service 98

Service Planning Personalization Peer-to-peer 98

Televerde

FEBRUARY 27, 2023

Investing in sales lead generation services is key to success, as it can help streamline the process and ensure that you pursue the right leads. What are Sales Lead Generation Services? Sales lead generation services are methods that businesses use to identify, connect, and engage with potential customers.

Lead Generation 52

Lead Generation Marketing Budget Sales Leads Work Management 52

Salesforce Marketing Cloud

SEPTEMBER 21, 2021

Customer service agents go through a lot. So let’s celebrate the individuals behind the scenes: our customer service teams.”. National Customer Service Week 2021 is an opportunity to hear what’s top of mind for service leaders today as they support their service teams. Join the Service Insider Community.

Work Management 98

Work Management Service Training Loyalty 98

TrustRadius Marketing

JANUARY 24, 2023

UCaaS stands for unified communications as a service. The name alone gives you a good idea of what UCaaS providers’ goal is: to meet all of a business’s communication needs through a cloud-based, software-as-a-service subscription model. CCaaS products, however, offer much more robust sales and customer service support.

Work Management 98

Work Management Service API Bundling 98

Televerde

MAY 2, 2022

Many businesses believe customer service outsourcing means sending their customers on a difficult journey with lots of frustration and few resolutions. However, outsourced customer service doesn’t have to be that way. It can lead to improved service and a better customer experience. What Is Customer Service Outsourcing?

Service 97

Service Paid Search Agency Customer Satisfaction Advertising Agencies 97

Salesforce Marketing Cloud

FEBRUARY 23, 2022

Service companies have been wracked by change over the past couple years. And why is it so important to service? In service, change management typically includes coaching agents on how to use new solutions and business processes. Getting change management right is hard work, even for well-heeled service organizations.

Enterprise Management 98

Enterprise Management Work Management Service Burn Rate 98