Buzz Marketing for Technology

JUNE 27, 2008

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Buzz Marketing for Technology

MARCH 25, 2010

In my last post we discussed the 4 reasons why using Social Media pays to provide Support : Customers prefer a good customer experiences to low prices, helps aid in spreading WOM, makes customer less likely to defect and results in high profitability for the company. Tweet This! Share this on Facebook. Email this to a friend?

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Buzz Marketing for Technology

JUNE 27, 2008

I help organizations solve problems like email overload, poor meetings, and information silos. 21 days of wiki adoption. advertising. Barack Obama. better meetings. BlackBerry. boris mann. change management. citizen journalism. Clay Shirky. collaboration. Collaborative Technology. collective action. Digital Democracy. digitallearning.

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Buzz Marketing for Technology

JUNE 27, 2008

All employees are expected to read it carefully and respond immediately if they can share a contact or industry background. Recruiters with positions to fill see instant benefits when they get on-the-spot help from people theyve never met but who work for the same company. Forrester Wave: Service Desk Management Tools, Q2 2008.

Enterprise Management 100

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Buzz Marketing for Technology

MAY 19, 2010

Certainly there are tools out there to help you measure your efforts in social media but sometimes it’s not the tool’s fault it’s the business case. Layering on social media tactics for support can also decrease your contact center costs. So why wouldn’t you center you social media efforts in this area? Stumble upon something good?

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Buzz Marketing for Technology

JUNE 28, 2008

Jackson is one of some 55 million cellphone users who are helping the U.S. billion in 2004, says Forrester Research Inc., says Charles Golvin, an analyst at Forrester. For non-personal use or to order multiple copies, please contact. "I cant carry my computer everywhere, but I can carry my cellphone," she says.

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