Contact Centers: The Frontline of Customer Retention
CMSWire
FEBRUARY 1, 2024
The pivotal role of contact centers in shaping customer loyalty and retention, highlighting their transformative potential in the business landscape. Continue reading.
CMSWire
FEBRUARY 1, 2024
The pivotal role of contact centers in shaping customer loyalty and retention, highlighting their transformative potential in the business landscape. Continue reading.
CMSWire
DECEMBER 27, 2023
Check out our pinnacle of customer service and contact center insights from 2023 CMSWire content as we unveil the transformative strategies and trends. Continue reading.
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Salesforce Marketing Cloud
OCTOBER 19, 2023
When it comes to great customer service, your contact center plays an important role. We found that 94% of customers say a positive customer service experience makes them more likely to make a purchase again. Yet, only 13% of customers say they can get their issues solved with little effort.
Zoominfo
APRIL 1, 2018
The skeletons of old contacts keep piling up and cluttering your operations. These inactive contacts are hurting your campaigns and skewing your results. If, after several attempts to re-engage, a contact still remains inactive, remove them from your active lists and suppress them from future sends. Duplicates.
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Salesforce surveyed 6,000 marketing leaders worldwide to discover how marketers are: Embracing AI to operate more efficiently Removing silos and leveraging AI to enhance the customer experience Innovating to meet evolving customer needs Preparing for the retirement of third-party cookies By submitting this form, you agree to have your contact information, (..)
Martech
SEPTEMBER 13, 2021
Our customers love our technology and our service team. We’ve got thousands of customers, but marketers switch companies every couple of years. Automated contact tracking turned out to be the answer. This is inherently challenging when trying to maintain a long-term relationship with a customer.
Biznology
SEPTEMBER 23, 2019
Advanced communications technology and powerful software enables call center executives to foster interactions that resonate with customers and boosts brand credibility. By leveraging robust VoIP services and CRM tools, you can equip employees with resources that enable them to create delightful customer encounters.
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In this guide, discover 8 use cases for how a customer data platform can tackle common challenges faced by marketing, commerce, service, and sales teams.
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The role of data in marketing-led growth and customer experiences. By submitting this form, you agree to have your contact information, including email, passed on to the sponsors of this asset for the purpose of following up on your interests. In this report, you’ll learn: How marketers define their roles in the digital-first era.
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Happier customers. By submitting this form, you agree to have your contact information, including email, passed on to the sponsors of this asset for the purpose of following up on your interests. What happens when strong partnerships, cross-channel strategies, and compelling content come together in a B2B marketing campaign?
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It’s now a proven strategy to transform customer relationships, drive business growth, and increase marketing ROI.
Advertiser: ZoomInfo
Marketing and sales teams are feeling pressured to deliver authentic messaging to buyers at every point of their customer journey. This report aims to highlight the current state of B2B database and contact acquisition strategies and organizations’ goals to leverage data to fuel their go-to-market strategies in 2020 and beyond.
Speaker: Candyce Edelen, CEO, PropelGrowth
It feeds a customer-centric sales process and enables a human-to-human interaction with very low cost compared to other prospecting methods. Here’s the results she’s seen using her repeatable strategy: 76% of target contacts accept connection requests. Used properly, LinkedIn is the ultimate prospecting tool for B2B sales.
Speaker: Mark Hunter, CSP, “The Sales Hunter”
This makes getting new customers extremely complicated and challenging. The solution to finding great leads and turning them into great customers is having a focused plan and being disciplined in making it happen. Determine the right frequency of contact. In this webinar you will learn how to: Determine who your best leads are.
Speaker: Ruth Stevens, President of eMarketing Strategy
The next step in the process is to provide leverage to sales as they engage with the prospect, close the deal, and then nurture and deepen the customer relationship. Ways to craft a personalized contact strategy for each buying role at each stage in the buying process.
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