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Are Your Sales Suffering Because You've Picked The Worst Times To Contact Prospects?

ViewPoint

In the digital age, more and more communication takes place via email and text messaging, but a person-to-person conversation is still the most engaging way to contact a prospect and convert him into a customer. If your sales are down, perhaps you should reconsider your timing and preparation for making contacts. Cold Call Timing.

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How Speech Analytics Can Improve the Contact Center Experience

ViewPoint

If you’ve ever called a customer service department for help, you’ve probably heard the message: “Your call may be recorded for quality assurance.” ” Perhaps you’ve wondered, what happens to those call recordings? Blue Cross of Northeastern Pennsylvania wanted to learn why its customers were calling.

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Cadence—Multi-touch, Multi-media, Multi-cycle Marketing Multiplies Results

ViewPoint

The result of these touches is what we call a disposition: PointClear's term for completing contact with a decision maker or company (some programs lend themselves to dispositioning by contact and some by company). Each cycle of contact reaches the point of diminishing return after 3 to 4 cycles of contact.

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6 Things Good Lead Generation Vendors Do Right (That You May Be Doing Wrong)

ViewPoint

Many of the company names had no contact associated with the record. Make sure your team has a prescribed cadence for every program (that includes multiple cycles of contact over a period of time) and that they follow it. Nurtures are the right company and the right contacts but it is not the right time. Guess what?

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The Right Cadence Creates a New Lead with a $1 Billion Healthcare System

ViewPoint

As an example, PointClear targets two contacts within each account location. These contacts are worked until completed or until the contact cycle is exhausted. We start the cadence once a contact is validated, and we work it to arrive at a disposition. Targeted contacts per account. Voicemail #3. Productivity.

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42 B2B lead generaton touches on one contact… What… are you Crazy?

ViewPoint

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42 B2B lead generation touches on one contact… What… are you Crazy?

ViewPoint

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