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Buzz Marketing for Technology
NOVEMBER 3, 2009
And little did he know 9 years later he would have set the stage for how many Contact Centers handle Social Media? Many of the most Socially advanced Contact Centers today are using tools to listen in on Conversations. While this is a great role for the Contact Center to play it has 2 distinct pitfalls. Let me explain ….
Buzz Marketing for Technology
NOVEMBER 3, 2009
And little did he know 9 years later he would have set the stage for how many Contact Centers handle Social Media? Let me explain … Many of the most Socially advanced Contact Centers today are using tools to listen in on Conversations. While this is a great role for the Contact Center to play it has 2 distinct pitfalls.
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Buzz Marketing for Technology
APRIL 27, 2010
To help achieve that goal, organizations now adopt formal processes that structure how their contact centers organize, distribute, and analyze the information they collect from many channels. Avaya is the industry leader in worldwide business communication systems and market share leader in contact centers. Email this to a friend?
Buzz Marketing for Technology
JUNE 4, 2009
But that begs the question - what impact will Twitter have on today’s customer contact centers? So does that mean for every new channel that gets launched we need a separate grouping of customer service reps to handle it in our Contact Centers? Channels yield choices! At least successful ones for sure!
Buzz Marketing for Technology
OCTOBER 27, 2009
Some of these issues first showed up on Twitter way before they ever hit the Contact Center. Perhaps days before anyone called into the Contact Center to inquire. Conversely most people don’t just pick up the phone and call a company anymore. With the speed of Social Media these days – wouldn’t you love to have a few day head start?
Buzz Marketing for Technology
MAY 13, 2010
This is really a natural extension of the next generation contact center that uses social media to provide superior customer service. We have learned a lot about how social will impact the contact center over the past few years. The Tipping Point and your Contact Center Back in the year 2000, Malcolm Gladwell published his landmark.
Buzz Marketing for Technology
AUGUST 27, 2009
Today’s customer support through Contact Centers typically feels anonymous. When was the last time you had a truly personal interaction with a Contact Center employee? This is the reason that customers feel a lack of intimacy with the Contact Center.
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