Survey: 73% Say Customer Experience Is an Important Factor in Purchasing Decisions
KoMarketing Associates
MAY 14, 2018
To find out, PwC recently surveyed 15,000 people from 12 countries to gauge customer attitudes toward brands and the buying process. Forty-three percent of customers would pay for a greater convenience, and 42 percent would pay for a friendlier, welcoming experience, according to the survey. B2B Marketing and the Customer Experience.
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