Chris Koch

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Why Can’t Companies Be More Like the Iroquois?

Chris Koch

English: Flag of the Iroquois Confederacy, Hiawatha Belt Français : Drapeau de la Confédération Iroquoise (Photo credit: Wikipedia). Each tribe has the freedom to govern itself, yet there is a Grand Council of 56 (that number has never changed) Hoyenah (chiefs) or Sachems that confers about issues that concern the league as a whole.

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The five stages of social media grief—have you passed through them yet?

Chris Koch

Image via Wikipedia. Those “theme” martinis offered during open bar receptions at marketing conferences are also reportedly on the way out—but it’s taking the FDA some time to catalogue all the different varieties.). But in our rush to embrace the new, we haven’t taken adequate time to honor the painful transition we are experiencing.

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The power of self-regulation in customer relationships

Chris Koch

Image via Wikipedia. In this video of a conference presentation Zane did (don’t bother with the whole thing, just scroll down in the box marked “Chapters” to “Zane’s Cycles”—it’s short and sweet), he offers the bowl to people in the audience and asks them to take from the bowl. Simple things seem to be the most powerful, don’t they?

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Have you created a waking dream for your customers?

Chris Koch

Image via Wikipedia. Can you start to see how this would take us way past the level of the typical conference (assuming you had the clout to blast through the brick wall surrounding these peoples’ schedules) and into the I-love-you-man territory of life-altering bonding between customer and provider?