Biznology

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How to Use Big Data to Improve Customer Service

Biznology

Quality customer service focuses on providing exceptional customer experiences. To dramatically improve the effectiveness of your customer service, you need to collect customer data and act on it. In this article, you will learn how to collect and use big data to strengthen customer service.

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Visual Data Media Services Poised for Next Phase of Growth

Biznology

Visual Data Media Services , a leading entertainment services company, will partner with Endeavour Capital , a mid-market investment firm, to support Visual Data’s next phase of growth. I’m looking forward to working with John and his team to support the Company’s ambitious growth plans, said Shapiro. “As

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The great social media divide is coming. Is your company ready?

Biznology

The post promoted new research that showed executives expect an increase in their companies’ use of social media data, and – much more notably – in the number of departments throughout the company leveraging social media data. Companies have been under-leveraging or flat-out ignoring the potential of social media data for years.

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5 KPIs for analyzing the success of social media customer service

Biznology

To understand whether your company is on track or not, you need to ensure that KPIs are tracked by your team on regular basis. Other than that, companies track KPI to: Strengthen the morale of their employees. Response Rate. Satisfaction Score.

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How Technology is Revolutionizing the Financial Services Industry and Improving the Customer Experience

Biznology

But beyond payments and transfers, online banking allows customers to communicate with their banks and buy services and products, change their plans, and more without ever making a trip to the office. And finally, it’s important to note that companies are increasingly initiating trend monitoring as a crucial part of growth management.

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Content marketing as a stellar customer service tool

Biznology

True, content marketing is an important part of inbound marketing, but did you know that content marketing is also a stellar tool for customer service? Throw in problem solving and that list would sound an awful lot like a customer service department’s goals. Would you like to have fewer customer service calls and complaints?

Service 80
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Content marketing as a stellar customer service tool

Biznology

True, content marketing is an important part of inbound marketing, but did you know that content marketing is also a stellar tool for customer service? Throw in problem solving and that list would sound an awful lot like a customer service department’s goals. Would you like to have fewer customer service calls and complaints?

Service 80